Bus Person- Rare Steakhouse

Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

The Encore Boston Harbor Bus Person will be responsible for supporting guest service in a Food and Beverage environment. When appropriate, the Bus Person works in accordance with Servers and Food Runners in a supplemental role. Primary functions include setting, maintaining and clearing guest tables. The Bus Person also takes an active role in the guest experience through tasks such as bread service, water and non-alcoholic drink service, coffee and tea service, replacement of silverware between courses amongst other things. This includes, but is not limited to: fulfilling job responsibilities to support the department and maximizing opportunities for success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. 

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. 

• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction. 
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.

• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Familiarizes with service standards for the restaurant, especially table setups, beverage service and pre-busing of tables.
• Cleans and resets tables in accordance with established procedures and sanitation guidelines.
• Polishes glassware, silverware and china.
• Stocks all mise en place before, during and after service to ensure that the service team has all the tools necessary to fulfill their roles.
• Performs immediate cleaning function of restaurant, floors, carpet and service stations during business hours and when in the interest of preserving the guest experience.
• Monitors and ensures cleanliness of all place settings, tabletops, seats and floor.
• Leaves money or guest checks on tables.
• Performs customer service duties as assigned such as bread service, water and non-alcoholic drink service, coffee and tea service, replacement of silverware between courses amongst other things. Communicates with host/hostess for seating needs and any guest service issues.
• Performs various stock supply duties to maintain par levels of all equipment and dining supplies.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

18 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

ServSafe or equivalent certificate required.

Education and/or Experience: 

High school degree or equivalent preferred.

Minimum 1 year of bussing experience preferred.

Outstanding organizational and interpersonal skills as well as excellent attention to detail.

Language Skills:

Ability to read, anal