Utility Project Support Specialist (Field Based)

ERM is hiring remote Utility Project Support Specialists to support our client based in the Danville, IL area. In this critical role, you will be supporting the client by handling customer inquiries in response to our client’s utility line project notifications. Project information and training will be provided so that calls can be handled in an efficient manner. This is a remote part-time (20 hours/week), limited-term role for a duration of 12 months, extendable.

RESPONSIBILITIES:

• Manage large amount of inbound and outbound phone calls
• Track inquiries by using various software applications (training to be provided)
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

REQUIREMENTS:

• High School Diploma, GED, or equivalent.
• Excellent communication skills both written and oral.
• One (1) to three (3) years minimum working in a Customer Interface or Call Center environment.
• Ability to work part-time shifts (8AM – 12PM, 11AM – 3PM, or 2PM – 6PM ET),

Pay Transparency: 

For the Utility Project Support Specialist position, we anticipate the annual base pay of $58,240 – $72,800, or $28.00-$35.00 USD/hr USD, limited-term, non-exempt.  An employee’s pay position within this range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.  We also may have instances where employee’s fall outside of the range based on the factors noted above.  This job may be eligible for bonus pay (casual and fixed term/Flexforce employees are NOT bonus eligible). 

We offer a comprehensive package of benefits including paid time off, medical, dental, vision, 401(k), life & disability insurance to benefits eligible* employees. 

*Benefits Eligibility is limited to Regular employees regularly scheduled to work 20 or more hours per week.  Fixed-Term employees (including Flexforce) who are regularly scheduled to work 20 hours a week or more are eligible for a limited benefits package.  Casual employees are NOT benefits eligible. See your recruiter for more details. 

You can apply for this role through https://www.erm.com/careers/apply/ or through the internal careers portal if you are a current employee. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, determinable, and payable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

Who We Are: 

As the largest global pure play sustainability consultancy, we partner with the world’s leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations. 

At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. We also see our diversity as a strength that helps us create better solutions for our clients. Our diverse team of world-class experts supports clients across the breadth of their o