Account Manager - CVS Media Exchange (CMX)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

CVS Media Exchange is hiring an Account Manager who will report to the Director of Account Management. 

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.   

Position Summary  

As a CMX Account Manager within our CVS Media Exchange (CMX) business, you will be responsible for collaborating with the Director of Account Management, Account Management Lead and Partner Managers within your assigned category vertical. You will help the Sales Organization grow advertising partnerships by engaging with clients on behalf of a fast-growing retail media arm at the 4th largest company in the US. Reporting to the Director of Account Management, you will maintain the highest level of client service for top-tier clients and manage a support team. You should demonstrate a curious, data driven and solutions-oriented approach to your business.     

Job Description   

The Account Manager will be responsible for helping the Sales Organization grow advertising partnerships by engaging with clients on behalf of a fast-growing retail media arm at the 4th largest company in the US.  You will work alongside the Account Coordinators and Partner Managers as a key contributor to the development and expansion of the Account Management team. This individual will provide the highest level of support on post-sale responsibilities focusing on client retention, growth, renewal, and overall client satisfaction. CVS is seeking a highly motivated individual with strong digital and technology experience to help drive this growth engine. This role is customer-oriented, requires excellent communication skills, numerical analysis, strong organization, project management and ability to multi-task.  

Responsibilities: 

• Collaborate with internal partner teams to execute successful digital media campaigns aligned to client KPIs. This includes activities such as: 

• Act as daily point of contact for client post sale questions and updates 

• Facilitate the end-to-end creative process between the advertiser and CMX’s creative team.  

• Partner closely with the cross functional teams on campaign activation, trafficking, and optimizations.  

• Lead meeting cadences with clients to communicate key campaign performance metrics, insights, optimization recommendations and upsell opportunities.  

• Lead internal partner status calls and campaign performance reviews with  

• Support monthly campaign billing, ensuring accuracy and delivery.  

• Coordinate with internal teams to develop end of campaign reporting and presentations fo