Customer Success Associate

About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today’s hyper-connected world.

Opportunities to make an impact with bold thinking are real - and happening daily.

About the role

Underwriting Management at Coalition involves leading and guiding a team to help clients solve cyber risk challenges effectively. We seek an experienced cyber and technology E&O underwriting manager to lead a remote team and utilize Coalition's best practices and unique capabilities to profitably expand our business.

Responsibilities

• Lead and mentor a team of underwriters, fostering a collaborative environment and promoting professional growth.
• Oversee the analytical research of policyholders and risks conducted by the team.
• Manage and cultivate relationships with insurance brokers, negotiating pricing, coverages, and other terms to grow our book profitably.
• Attend in-person meetings with Business Development staff and brokers as necessary to facilitate team support.
• Develop, implement, and streamline processes for renewal business to achieve our customer service standards.
• Strategically contribute to policymaking on emerging threats, loss trends, marketplace changes, and other trends in cyber and technology risks.
• Maintain an active understanding of cyber and technology marketplaces and industry trends, imparting knowledge to the team.
• Identify and leverage areas where our unique capabilities provide a competitive advantage and support these through the development of processes.
• Collaborate with Security Engineers and guide the team in reviewing cyber and tech E&O accounts for risk assessment.
• Serve as a subject matter expert and managerial point of contact for coverage matters and endorsement drafting.

Skills and Qualifications

• Minimum 2 years of managerial experience in underwriting cyber and technology E&O.
• Proven track record in leading high-performance underwriting teams.
• Experience handling a high volume of business.
• Self-motivated; entrepreneurial spirit.
• Comfortable working in a fast-paced, dynamic, virtual environment.
• Strong interpersonal communication skills (verbal & written).
• Ability to learn and teach technical concepts/terms.
• Proficiency in the local language and English is required.

Bonus Points

• Existing relationships with potential broker partners.
• Management Professional Liability experience.
• Technical background in engineering, computer science, or MIS is a plus.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $40,000/year in our lowest geographic market up to $50,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement

Why Coalition? 

We’re a remote-first, mission-driven team committed to building a more inclusive culture with people of all different backgrounds. We trust our team members to take responsibility, share ownership, and put in the work to help us in our pursuit to solve digital risk.

Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes and remain true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. 

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

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