Technical Support Engineer 1 (Detroit)

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The Technical Support Engineer I at MGM Northfield Park monitors Help Desk queues, collaborates with IT teams and vendors to resolve technical issues, and ensures timely ticket updates. Responsibilities include performing hardware maintenance, installing software updates, answering inquiries, and ensuring virus protection on all systems. The technician also maintains application licensing, updates shift reports and promotes excellent guest service by addressing inquiries and resolving complaints. In case of incidents, the technician notifies supervisors or Security as needed.

THE DAY-TO-DAY:

• Proficient in troubleshooting POS systems, printers, kiosks, time clocks, and thin clients

• Skilled in installing and upgrading PC hardware, software, and operating systems

• Knowledgeable in LAN/WAN networking and protocols

• Strong analytical, listening, and problem-solving skills

• Highly organized, self-motivated, and detail-oriented

• Able to handle confidential information with discretion

• Ability to multi-task and manage multiple duties simultaneously

• Independent worker with strong teamwork and communication skills

• Flexible schedule availability (extended hours, weekends, holidays)

• Excellent customer service and interpersonal skills

THE IDEAL CANDIDATE:

• Relevant experience installing and troubleshooting Windows Operating Systems, Desktop Hardware, and Microsoft Products

• Certified in Microsoft, Cisco, A+, Network+

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking 

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15432

Are you ready to JOIN THE SHOW? Apply today!