FlexPoint Sales Support Account Manager, Customer Success

PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.

Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities.  We’re always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student.  

Job Posting End Date:

Deadline to apply is 11:59 PM on

01-21-2026

Job Title:

FlexPoint Sales Support Account Manager, Customer Success

Contract Type:

Employee

Annual Salary:

$59,806.00 - $118,416.00

(Support staff salary will be based on internal equity and experience)

Location:

FL - HOME OFFICE

Job Description Summary:

Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform.

FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

The Position:

Position General Summary:

The FlexPoint Sales Support Account Manager, Customer Success works within the FlexPoint sales team, managing existing customer accounts by focusing on relationship-building, consultative strategies to encourage successful customer partnerships, and revenue growth for the department. The FlexPoint Sales Support Account Manager, Customer Success supports customers’ needs with grit, problem-solving abilities, creativity, enthusiasm, and care. The FlexPoint Sales Support Account Manager, Customer Success collaborates with the FlexPoint Sales Account Managers and the FlexPoint Sales Support Managers, Implementation to create a supportive environment to foster customer success. The FlexPoint Sales Support Account Manager, Customer Success must also maintain exceptional and thorough communication with customers at every stage of pre- and post-sale, fielding questions and issues, exploring solutions, options and ideas for customer success and growth. This role requires grit, big picture thinking, a true desire to help others and solve problems.

Essential Position Functions:

• Effectively and efficiently establish and foster client relationships through virtual, in person and written methods.

• Lead consultative discussions with existing clients; recommend products and services for virtual and blended implementation for schools, school districts, or other agencies.

• Assist and, at times, lead elements of customer and product implementation.

• Regularly evaluate, discuss, educate, and consult customers regarding their program’s usage of products and services.

• Facilitate program usage data within FlexPoint and customers.

• Possess industry-wide knowledge of online, blended and brick and mortar education.

• Regularly follow up with customers, asking directed questions to gauge satisfaction to strengthen relationships, problem-solve, foster customer success, ensure retention and minimize churn.

• Possess knowledge of common customer patterns and missteps, and the ability to forecast the impact of trends for future churn.

• Proactively anticipate customer needs and appropriately intervene both with customers and FlexPoint internal teams and processes to mitigate customer issues and create customized solutions.

• Proactively maintain a detailed understanding of FlexPoint products and services.

• Document and track sales activities and communications in a timely manner in FlexPoint systems.

•  Strategically advocates current customer needs to leadership and displays empathy to current customers.

• Exhibit leadership skills to effectively manage diverse customer situations and needs.

• Deliver sales presentations with confidence, influence, and enthusiasm.

• Assist in strategic planning and development of products and services based on client needs, market research, and internal knowledgebase.

• Work cooperatively with other FlexPoint resources and teams.

• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resou