Clinical Education & Product Coordination Associate - Regional, ES (MIDWEST REGION - CHICAGO)

Position Overview

The Clinical Education & Product Coordination, Associate Regional independently provides inperson customer support of Fujifilm’s Endoscopy equipment during Fujifilm supported hands on courses and/or training which primarily occurs on the weekend. This role serves as the primary regional resource in managing requests for Fujifilm Endoscopy technologies for hands on courses and trainings. This position manages all relevant equipment onsite, uses independent judgement and decision-making to provide troubleshooting and training for the use and proper handling of our equipment during events, and provides service and support to customers within the region as required. This position reports directly to the Senior Manager, Clinical Education and Product Coordination.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and responsibilities

• Serve as the primary regional resource by supporting and providing continuous training and education of Fujifilm’s equipment and/or services for our customers.
• Serve as primary point of contact for regional hands-on events and/or trainings.
• Serve as primary resource for specified hands-on events and/or or training, leveraging Fujifilm’s technologies.
  • Based on individual requests, enter required equipment into internal database, communicate needs in a timely manner and work with Operations to provide updates and ensure requested equipment is shipped.
  • Work with manager to identify internal resource needs based on size and duration of hands-on event and/or training.
  • Set up and support Fujifilm video tower / system.
  • Inspect, troubleshoot, and maintain all Fujifilm equipment.
  • Provide support as it relates to the functionality and operation of Fujifilm equipment throughout the given regional hands-on event and/or training.
  • Pack up all Fujifilm equipment after each event and/or training.
• Identify process improvement opportunities and design and implement workflows to improve efficiency.
• Offer regional support to accounts on the proper handling, reprocessing and overall functionality of Fujifilm equipment. Support use of Fujifilm equipment in clinical research projects.
• Share key learnings with regional clinical specialists in support of overall management of these accounts.
• Attend local, regional, and national trade shows as requested.
• Adhere to all safety policies and procedures.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

 

• High School Diploma or equivalent is required.
• Bachelor’s degree in business, marketing or related quantitative disciplines preferred.
• Minimum of 2 years of field sales or clinical experience desired.
• Experience providing training on technical equipment is desired.
• Knowledge of and experience in GI/pulmonary flexible endoscopy preferred.
• Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications.
• Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels.
• Strong attention to detail.
• Strong time management skills.
• Ability to identify ways to improve workflow processes.
• Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues.