Senior Customer Experience Program Manager - CTJ - TS/SCI

Microsoft has an exciting opportunity for a Senior Customer Experience Program Manager in the Cloud+AI Silver Team. This team is responsible for customer deployments within the air gapped environments.  In this role, you will have the opportunity to work with engineers who enable a broad set of Azure services to be consumed by internal and external customers in highly secured and regulated industries.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

• Drive and effectively manage strategic and complex projects with executive visibility and critical dependencies across a variety of cross functional teams.
• Interface with customers and/or internal stakeholders to gain necessary information to align project timelines, provide updates, and adapt plans to changing goals. 
• Communicate effectively to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the project, issues, blockers, successes, and impact to drive adoption and realize value.
• Manage engineering projects through Azure Dev Ops (ADO) or like engineering services tool, focused on prioritization, planning, scheduling, risk management, quality control and effective and efficient decision making for customer projects.
• Understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions
• Develop a deep understanding of how internal and external customers use Azure to drive adoption and refine and iterate program processes, tools, and strategies based on data and feedback.
• Be Voice of Customer to share insights and best practices and partner with engineering, compliance, commerce, legal, and other Microsoft teams to gather feedback and translate customer demand signals into platform priorities to improve or unblock Azure solutions.
• Embody our culture and values

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Candidates must have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the sta