Job Description

Circle K Business Centre is a shared services center that supports Circle K Europe’s operations through a wide range of services in finance and control, information technology, human resources, transportation fuels, and customer service.

Circle K is part of the Canadian company Alimentation Couche-Tard Inc. (Couche-Tard), one of the world’s largest publicly traded convenience store retailers, listed on the Toronto Stock Exchange (TSE). The company operates in North America, Europe, Asia, and the Middle East. It has approximately 12,300 locations in its network across North America (United States and Canada), Europe (Norway, Sweden, Denmark, Ireland, Poland, the Baltic countries), Asia, and the Middle East. We are a family of over 100,000 team members making our customers’ lives easier around the world.

To ensure the best service for our customers, we are looking for:
 

Customer Service Representative with French

Main Duties:

• Handle inbound and outbound customer requests via phone, e-mail and by post. Manage customer operational issues and problems situations

• Customer service (B2B customer agreements, coordinating of Wholesales process, B2C Extra loyalty customer program, pricing/discounts, customer complaints, working with payments orders, credit limits, cards, invoices, reports and other technical inquiries)

• Work with databases and IT-systems (JDE, JDE CRM, MS Excel and others). Information data input and maintenance. Registration of contact information, complaints, problem situations etc. in JDE CRM and other databases if required

• Be responsible for customer complaints and issues solving process. Involve all responsible parties if necessary. Provide solutions and ensure effective communication.

• Assist to cooperate with partners and attend at quality controlling and measuring activities, call calibration.

• Participate in different client service projects according to current priorities of unit

• Maintenance of Customer Service everyday activities documentation/procedures, as well as letters of replies to customer complaints,

• Be a substitute for unit colleagues during vacations or in other situations of absence

• If required perform tasks mentioned above working in shifts (morning shift or evening shift)

• Ensure continuity of client service work by working additional hours outside normal working hours (with an additional compensation) in accordance to pre-agreed on duty schedule.

Responsibilites for:

• qualitative performance of the duties determined in the post description;

• legitimate utilization of powers and rights of the post;

• observing the confidentiality of the obtained information;

• performance of all tasks in accordance to laws and regulations, Employment Contract and the company’s organizational documentation;

• observance of the work order regulations of the company;

• observance of the requirements of the labor protection, safety technique and work hygiene;

Cooperation with Other Structural Units and/or Cooperation Partners:

• Customer Service and Sales units

• Finances and Control department

• Retail Sales Operations

• External cooperation partners

Requirements:

• University degree (Bachelor level) – preferable

• Experience in customer service

• Good IT skills MS Office, SAP etc.

• Very good French language skills

What do we offer?  

• Contract of employment 

• Annual bonus 

• Private medical care 

• Cafeteria Platform/Multisport 

• Language lessons subsidized by the company 

• Group insurance 

• Attractive discounts for products and services at our stations 

• Employee stock purchase plan 

• Employee Assistance Program (Lyra) 

• Modern and convenient office that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6 

• Trainings & possibility to develop skills in a wide international environment 
   

We're hiring by the external agency HRO Personnel.

When working with us you can depend upon it that you will not be judged on the grounds of race, national