Senior Manager, Client Retention- IT

Work Location:

At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.

Who You Are:

You are a strategic thinker and expert in your field who thrives in a fast-paced consulting environment. You enjoy diving deep into complex problems, developing innovative solutions, and driving value for clients. Your knowledge spans vendor negotiations, industry best practices, and process optimization, and you're passionate about using your expertise to impact Fortune 1000 clients.

Subject Matter Expert:

A technology operations and communications expert with in-depth experience managing enterprise IT services, mobile solutions, and unified communications strategies. Core areas of specialization include:

• Mobility – Managing enterprise mobility strategies, including mobile device provisioning, carrier management, security policies (MDM), and cost control for a mobile workforce.
• Telecommunications – Administering voice, data, and network communication services, including contract negotiation, vendor oversight, and technology upgrades (e.g., VoIP, SIP, WAN) to support business continuity and scalability.
• Collaboration Services – Implementing and supporting secure, scalable audio, video, and web conferencing platforms to enhance collaboration, productivity, and hybrid workforce engagement.

This SME provides strategic and operational leadership in building resilient, user-centric IT environments—balancing performance, security, and cost-efficiency across global enterprise networks.

What You Will Do:

• As the subject matter expert, your role will be focused on creating additional value to existing accounts/clients/projects. 

As it relates to creating additional value, some of your responsibilities will include, but are not limited to:

• • Analyzing client infrastructure, vendor contracts, and pricing structures to identify cost-saving opportunities
  • Collaborate cross-functionally to develop solutions tailored to client needs
  • Leading complex negotiations with vendors to secure favorable terms on behalf of clients
  • Deliver actionable insights and present findings to client stakeholders
  • Proactively identify client challenges and recommend strategic and operational solutions that exceed expectations
• Stay informed of industry trends and emerging technologies within your domain
• Create and refine deliverables such as data analyses, reports, and client presentations as it relates to creating additional value
• Serve as an internal resource for functional expertise and thought leadership
• Work independently on projects or as a contributor on larger engagements<