DEPT OF TRANSPORTATION

Driving the future of transportation with a diverse and innovative team!

CUSTOMER SERVICE REPRESENTATIVE 1 & 3

Job Location:

Address: 672 Arizona Blvd
City: Coolidge

Posting Details:

Salary: $16.0424 - $18.0807 

Grade: 13

Job Summary:

Customer Service Rep 1
This is a customer service position working with the public to provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office. This position is also responsible for the timeliness and accuracy of work products, security, and validation of documents, and works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures.

Customer Service Rep 3
This is a customer service position working with the public to provide motor vehicle services including licensing, titles, testing, and permits at a local MVD field office. This position is also responsible for the timeliness and accuracy of work products, security, and validation of documents, and works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures. This position requires 1 year of previous Motor Vehicle experience or successful completion of training with adherence to performance standards (typically 6 months).

Job Duties:

Customer Service Rep 1

• Learn to process credentials and title work which includes examining documents and applications for accuracy, validity, and security required to meet and ad adheres to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
• Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review are required.
• Learn to administer testing including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation. Capture customers' photos, signatures, and application information for credential eligibility/issuance.
• Learn to determine, collect, and evaluate fees, and use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
• Learn and participate in process improvement activities, including the use and application of the Arizona Management System. Identify potential gaps in processes recommending solutions to gain efficiencies, reduce cost, and increase customer service.

Customer Service Rep 3

• Learn to process credentials and title work which includes examining documents and applications for accuracy, validity, and security required to meet and ad adheres to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
• Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review are required.
• Learn to administer testing including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation. Capture customers' photos, signatures, and application information for credential eligibility/issuance.
• Learn to determine, collect, and evaluate fees, and use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
• Learn and participate in process improvement activities, including the use and application of the Arizona Management System. Identify potential gaps in processes recommending solutions to gain efficiencies, reduce cost, and increase customer service.
  

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Knowledge of or the ability to learn ADOT MVD rules, regulations, processes, and procedures.
• Knowledge of or the ability to execute customer service principles and best practices.

Skill in:

• Communication both verbal and written with a customer-centric focus.
• Typing or keyboarding at a rate capable of keeping pace with expected productivity for CSR.
  

Ability to:

• Adapt and embrace a changing environment, processes, and procedur