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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Day to day support for the Truist proxy with high levels of accuracy while meeting team and ticket deadlines and objectives.

Essential Duties and Responsibilities

• Manages the day-to-day support, policy and engineering of the Endpoint Internet Access Control tools, Zscaler Cloud proxy for production and test environments.

• This includes incident, request and change control tickets, problem ticket response/resolution within ticket SLA, Zscaler support tickets, block and unblock policies, testing and deployment of policy ruleset, Proxy Access Control file management and Zscaler cloud platform clean up and maintenance, Splunk logging, querying and dashboarding.

• One to one work with teammates, teams, help desk, problem management and others to resolve issues or implement new policy or cloud platform scenarios.  Team assistance and brainstorming.

• Certificate management, IdP and access control, traffic flow, network and firewall control integration for the proxies, cloud backup and disaster recovery and on-prem device management.

• Zscaler Agent deployment, support and management, with Group Policy Controls, authentication and SCIM/SAML/SSO.

• API support.

• Sanctioned SaaS and other application integration.

• F5 GSLB support.

• Process and procedural documentation creation, revisions to include PPM storage, help desk procedures and runbooks.

• Daily integrations with other teams including Cyber Incident Response, Antivirus, NAC, Firewall and Network.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree and five years of experience in systems engineering or administration or an equivalent combination of education and work experience.

• In-depth knowledge in applied enterprise information security technologies including but not limited to firewalls, intrusion detection/prevention systems, network operating systems, identity management, database activity monitoring, encryption, content filtering, and Mainframe security.

• Previous experience in planning and managing IT projects

Preferred Qualifications:

• Bachelor’s degree and six years of experience or an equivalent combination of education and work experience.

• Entra ID Administration or Deployment history

• Service Now knowledge or history of use

• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations

• Experience with and ability to participate effectively as part of a team

• Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment

• Ability and willingness to seek out work and the drive to accomplish goals

• Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy

• Knowledge of effective self-management practices and ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation

• Knowledge or history of use of SCIM/SAML/SSO technologies"