Job Posting Title

Director of Enterprise Delivery

Agency

640 SERVICE OKLAHOMA

Supervisory Organization

Service Oklahoma

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

AGENCY SUMMARY

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.


This position has an annual rate up to $125,000, based on education and experience.


The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

Job Description

POSITION SUMMARY

The Director of Enterprise Delivery is responsible for leading enterprise-level system delivery, major releases, cross-functional technology initiatives, vendor coordination, and operational readiness across Service Oklahoma. This position serves as the agency’s primary delivery lead for the system of record and provides enterprise-level oversight for future initiatives involving driver licensing, motor vehicle services, digital services, mobile credentials, mobile wallets, partner integrations, and other agency modernization efforts.

 

This role serves as a critical bridge between business operations, technology leadership, and digital experience strategy. The Director works closely with business owners and subject matter experts to ensure operational needs are clearly defined, understood, prioritized, and translated into structured delivery plans. The position works in close coordination with the Chief Technology Officer to align system delivery with technical architecture, infrastructure readiness, system dependencies, security requirements, vendor performance, and enterprise technology priorities. The role also partners with the Director of Digital Experience to ensure customer-facing tools, digital services, mobile credentials, and online service improvements are delivered in a way that supports a seamless, accessible, and user-centered customer experience.

 

The Director of Enterprise Delivery is responsible for ensuring complex initiatives are planned, coordinated, executed, stabilized, and continuously improved in alignment with agency priorities, statutory requirements, operational needs, customer experience goals, technology strategy, and vendor commitments. This role manages project scope, timelines, risks, dependencies, decision points, stakeholder engagement, testing readiness, release planning, launch support, post-launch stabilization, and ongoing delivery governance.

 

The position requires strong delivery leadership, operational judgment, vendor management experience, and the ability to translate executive priorities into structured action. This role must be able to lead through ambiguity, coordinate across technical and non-technical teams, and ensure agency initiatives are delivered with discipline, accountability, and clear communication.

 

POSITION RESPONSIBILITIES

This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

 

Enterprise Delivery Leadership:

• Serves as the agency’s delivery lead for the system of record and other enterprise-level initiatives.

• Leads major delivery efforts involving Service Oklahoma systems, platforms, integrations, digital services, mobile credentials, vendor solutions, and operational changes.

• Works with business leaders and subject matter experts to identify business requirements, operational impacts, customer impacts, readiness needs, and delivery priorities.

• Coordinates with the Chief Technology Officer and technology teams to ensure delivery plans account for technical dependencies, infrastructure readiness, system integrations, data needs, cybersecurity req