Systems Specialist

About Acrisure:  

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.  

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.  

Job Summary:  

This position is responsible for set-up and ongoing maintenance of clients in our employee benefit administration system, Employee Navigator. 

Day-to-Day Responsibilities:   

• Configure customized benefit administration systems to meet the needs of our clients.  

• Work with clients and account management teams to understand client needs; review details of benefit plans and policies to determine system configuration. 

• Responsible for implementing, renewing, and ongoing service of the benefit administration system. 

• Work with clients, carriers and payroll vendors to configure file feeds between systems. 

• Train and support clients and account managers on to use the benefit administration system. 

• Provide the first line of support for our clients utilizing the Employee Navigator platform 

• Collaborate with teammates on process improvements and strategies to make the most out of the software 

• Work with general direction to resolve issues and provide solutions, with guidance in complex situations 

Requirements:  

• Experience working in Employee Benefits 

• Experience working in Benefits Administration systems like EASE and Employee Navigator  

• Excellent verbal and written communication skills  

• Strong organizational and time management skills, along with a demonstrated attention to detail.  

• Ability to work in a fast-paced environment and meet deadlines.  

• Must have a strong problem-solving ability to help address issues. 

• Must take initiative and be able to work well independently.  

• Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious 

• Consistently seek to improve their own knowledge, the customer’s knowledge, and the product itself 

• Be a motivated problem solver who can accurately document and communicate issues 

• Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint with experience collaborating efficiently in M365 (OneDrive, M