Customer Service Rep

One of the Nation's major suppliers of in-home oxygen & respiratory therapy is seeking Customer Service Representatives.

Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home.  We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them.  Lincare is a dynamic, growing company with over 1,000 locations in 49 states, employing over 13,000 people who share our corporate vision for quality care and service.

WHY WORK AT Lincare?

• Culture- An inclusive, open, and friendly environment focused on our associates and their success
• Benefits- Comprehensive benefits package with flexible options to fit your individual needs
• Robust Bonus Plan- Monetary rewards for meeting and exceeding established production goals

Responsibilities:

• Call patients to obtain current doctor info, last seen date, and/or any upcoming appointments
• Review and make sure all documentation created and received meets insurance guidelines
• Contact Doctors' offices, hospitals, and insurance companies to ensure all necessary billing documents are received
• Answer/make phone calls using proper telephone etiquette

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients
• Work in a team environment
• Independently solve problems and make decisions
• Apply common sense understanding to carry out oral and written instructions
• Basic computer skills required
• Capable of multitasking, with excellent organization

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

If Remote, this position will require use of personal equipment.  The company does provide the hard phone.

• Internet: High Speed (Minimum 100 mbps download /20 mbps upload)
• Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone.
• 2 modem/router ports are required.
• Processor: 1.6 GHz or greater
• Memory: Minimum of 8 GB RAM
• Browser: Chrome, Edge
• Operating System: Windows 10 or 11 (No Chromebooks, No Macs)
• Monitors: Dual monitors
• Headset and Webcam or internal camera: Wired, USB to be used during training/interviews.
• Private workspace with a door (HIPAA Compliant)