Director of Executive Operations

POSITION SUMMARY

The Director of Executive Operations serves as the primary strategic partner to the President & CEO and functions as the central hub for communication, coordination, and executive engagement across the organization. This role ensures that the President’s directives, relationships, and priorities are executed with excellence. The Director represents the Office of the President at high-level meetings, manages multiple boards and advisory councils, supports donor cultivation efforts, and provides senior-level operational leadership across regions.

PRINCIPLE ACCOUNTABILITIES

Executive Operations & Regional Coordination

• Travel between regions as needed to represent the President and interface with internal and external partners.
• Engage with community leaders, donors, and stakeholders to advance Goodwill’s brand and organizational priorities.
• Serve on community and civic group committees as appropriate.
• Serve as a professional confidant and trusted advisor to the President.

Board & Advisory Council Management

• Manage and coordinate approximately ten boards and advisory councils.
• Serve as the primary liaison between the President and board members, ensuring timely communication, briefings, and support.
• Provide concierge-level relationship management to strengthen governance and engagement.
• Coordinate meeting logistics, materials, minutes, and follow-up items.

Communications & Executive Representation

• Demonstrate superior written and verbal communication skills.
• Draft high-priority communications, letters, remarks, talking points, and reports for the President.
• Attend meetings, community gatherings, and events on behalf of the President, delivering remarks when necessary.
• Interact with the media or press as needed to represent the Office of the President professionally.

Fundraising & Donor Stewardship

• Understand fundraising processes and support donor cultivation activities.
• Serve as an essential partner to the President and the Goodwill Works Foundation in donor “moves management.”
• Coordinate cultivation events, campus tours, donor visits, and meet-and-greets.

Calendar, Scheduling & Executive Coordination

• Manage the President’s calendar with a high degree of accuracy, discretion, and strategic thinking.
• Coordinate with Executive Team members and manage their calendars as needed for cross-functional scheduling.
• Manage President’s customer relations management account, updating contact information weekly.
• Anticipate needs, resolve scheduling conflicts, and ensure the President is fully prepared for all meetings and engagements.

Cross-Functional Leadership & Problem Solving

• Lead cross-functional teams on key organizational projects.
• Utilize conflict resolution and facilitation skills to navigate complex situations and achieve productive outcomes.
• Serve as a professional, welcoming, and discerning gatekeeper to the Office of the President.

REPORTS TO

President & CEO