Concierge Associate (Big 4 Accounting firm)

Job Overview:

The Concierge Associate provides exceptional office and front of office services. As the first face and first impression for SPS offices, including many clients, guests, and vendors, the Concierge is responsible for delivering an incredible welcoming experience in our reception area making each encounter fun, exciting and personal. They consistently deliver an elevated best-in-class guest experience.

Typical Working Hours: Monday-Friday 8:00am-5:00pm

Duties and Responsibilities:

• Provide a warm, professional, and friendly welcome to colleagues and guests
• Conduct floor walks to ensure cleanliness, organization, and stocked supplies
• Support visitor registration, meeting room bookings, and special requests through technology
• Deliver personalized service, build relationships, and anticipate needs
• Maintain safe and clean reception areas per policies and procedures
• Track preferences and accommodate special requests creatively
• Collaborate with Workplace Experience and service teams to ensure seamless support
• Create best-in-class experiences that leave lasting positive impressions

Competencies: 

• Strong written/verbal communication & customer service
• Proficient in MS Office Suite
• Organized, multitasker, able to work independently
• Skilled in accurate packing methods, materials, and slip validation

Qualifications and Education Requirements: 

• High School Diploma or equivalent
• 1–2+ years’ experience (preferred)
• Flexible to assigned schedules
• Strong organizational, time management, and problem-solving skills
• Excellent written and verbal communication
• Proficient with or able to learn required systems
• Professional demeanor and adherence to policies

Physical Demands: 

• Able to lift/move 40–60 lbs. with cart assistance
• Walk, bend, kneel, stand, or sit for long periods
• Manual dexterity for office equipment

Travel: None or Negligible 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout