Front Office Assistant Manager

“The world is yours with Meliá” 

 

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 

 

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? ����

 

Because belonging to the great Meliá family is being VIP 

 

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 

 

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you �� 

 

Job description: 

 

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

 

What will I have to do?

• to oversee the entire Front Office operation to maintain high standards with the support of Rooms Division Manager
• Assist the Rooms Division Manager with setting departmental objectives and budgets
• Set policies and procedures with the support of Rooms Division Manager
• Prepare work schedules and holiday requests
• Monitor the appearance, standards, and performance of the Front Office Team
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Assist the Rooms Division Manager with staff performance issues in compliance with company policies and procedures
• Manage, training and developing the Front Office team with the support of Rooms Division Manager

 

 

What are we looking for?

• Previous experience in a supervisory role
• Advantage to have experience within Melia
• Preferable previous experience with the PMS Opera Cloud
• Preferable previous experience with the programs Switch, Iblue and Sirius
• Excellent leadership, interpersonal and communication skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Ability to work on your own and as part of a team
• Good proficiency in English, Dutch is a plus

 

At Meliá we are all VIP ��

 

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

 

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

 

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

 

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

 

If you want to be “Very Inspiring People“, follow us on: 

 

INSTAGRAM – TIKTOK – LINKEDIN – INDEED –