Product Quality Vigilance Operations Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

Professional

All Job Posting Locations:

Gurabo, Puerto Rico, United States of America, Horsham, Pennsylvania, United States of America, Malvern, Pennsylvania, United States of America, Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson is currently recruiting for a Product Quality Vigilance Operations Analyst! This position can be located in Horsham or Malvern, PA, Raritan, NJ, Gurabo, PR, Beerse Belgium, Schaffhausen Switzerland, Cork Ireland or Latina, Italy.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

North America- Requisition #R-016619

Beerse Belgium, Schaffhausen Switzerland, Cork Ireland or Latina, Italy - Requisition #R-017514

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. As the world’s largest and most broadly-based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere. Every day, our more than 130,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.

Position Summary:

The position predominantly performs activities including trend analyses, signal detection and data analysis in the Product Quality Vigilance (PQV) organization.

This position leads efforts in support of the business as it develops and implements quality product-specific surveillance strategies. Proactive, customer focused systematic detection and evaluation of potential signals from emerging trends in complaint data. This position will be a key interface with the various product and business groups to ensure awareness of signals.

This is a hands-on position that will require an ambitious individual with excellent analytical, written and verbal communication skills. You will have the opportunity to collaborate with business partners at all levels with multiple functional groups in an environment that embraces teamwork and risk-based decision-making

This position has the following responsibilities:

• Partner with various business stakeholder groups (clinical, product quality owners, product value-stream, IM sites) to perform trending analysis signal detection as related to J&J products and complaints
• Dive deep into data but also communicate high-level findings through expert analysis
• Provides support during audits by extracting appropriate complaint data sets and analysis

Key Responsibilities:

SIGNAL DETECTION & ANALYSIS

• Work closely with the business to provide visualizations and other tools to better detect signals as related to products and complaint processes
• Use data visualization, reports and data-driven presentations to present digestible conclusions and recommendations

• Continuously learn and apply emerging technologies and techniques, pushing you and your colleagues to new heights

METRICS, TRENDING & DATA VISUALIZATION

• Compile and analyze data, metrics and trends associated with complaint handling processes.
• Implement tools and develop techniques (technical solutions) for measuring and reporting performance metrics
• Provide support for operational and ad hoc information as well as customized reports for specific audiences.

• Transform raw product and complaint data into useful metrics and visualizations to support analysis

PRODUCT, PROCESS & DATA INTEGRATION

• Ens