Venipuncture Tech Clinical Support Asst

Duties of a Venipuncture Tech Clin Support Asst in the Patient Service Center for the Department of Laboratories may include the following but are not limited to:

• Will provide information to patients, hospital staff, community physicians, agency and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting and specimen tracking.  This includes daily faxing and sending of laboratory reports.
• Will provide patient services to include LSARD and outpatient registration processes. These functions include knowledge of insurance providers, billing codes, order entry, Sunquest laboratory information systems, result reporting, crediting functions and discharging per University Hospital policies and procedures to conform to regulatory agency mandates which ICD-10 CM billing codes, medical necessity and medicare questionnaires.
• Will handle all processing of biological specimens in the optimal way to assure specimen integrity and maintain all safety regulations as per established procedures.
• Must demonstrate competency with both Department of Laboratories Information System, Sunquest and Cerner patient management systems.
• Will assist all clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems and billing concerns.
• Will maintain all records and patient files in accordance with University Hospital and departmental policies and procedures.  These will include regulatory agency mandates of labs from NYSDOH, CAP and JCAHO, etc.
• Will act as a liaison for courier services, to identify concerns and help arrange these services to meet departmental needs.
• Will be required to perform phlebotomy and specimen collection procedures to insure proper collection and processing of patient specimens per established standards.
• Will maintain adequate supplies and alternate stock to obtain maximum benefits, will order and distribute supplies to outreach clients.
• Will maintain all measures of quality control as related to the patient and customer services centers.
• Will willingly rotate between the Customer Service Center, the Patient Service Center, and off-site areas and work hours to meet departmental needs.

Qualifications

Required:  Phlebotomy Certification by a technical training program.  Two years of Phlebotomy experience with at least one year of Pediatric Phlebotomy experience.  Customer competency with knowledge of laboratory and hospital information systems.  Customer service experience in a clinical setting.  Knowledge of insurance providers, ICD-10 CM Coding, medical necessity, medical terminology and outpatient registration processing.  

Preferred:  Associates degree in Clinical Laboratory Technology.  Two years customer service experience in a clinical healthcare setting.  In lieu of degree, four years of clinical laboratory experience to include a year of customer service experience in a clinical healthcare setting.  

Special Notes:   Resume/CV should be included with the online application.

Posting Overview:  This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). 

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
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