Account Consultant

Job Description

About Acrisure  

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.   

 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. 

Job Summary:

The Account Consultant serves as a primary service and strategic support partner for clients within the employee benefits and health insurance space. This role is responsible for delivering a high level of customer service, supporting Account Executives, and ensuring accurate, timely, and proactive management of employee benefit plans. The Account Consultant plays a critical role in client retention, renewal execution, and day-to-day client satisfaction

Responsibilities:

• Serve as a trusted point of contact for clients, providing exceptional customer service and timely resolution of benefit-related questions and issues.
• Support Account Executives in managing client relationships, renewal strategies, and ongoing service needs.
• Coordinate and execute annual renewals, including gathering census data, preparing renewal materials, reviewing carrier proposals.
• Liaise with insurance carriers, vendors, and issue resolution.
• Maintain accurate client records, documentation, and activity/RFP tracking within agency management.
• Identify opportunities to improve service processes and enhance the overall client experience.
• Build strong, long-term client relationships through responsiveness, professionalism, and attention to detail.
• Chats and phones

Qualifications:

• Strong working knowledge of medical, dental, vision, life, and ancillary benefit plans.
• Exceptional customer service and communication skills, both written and verbal.
• High attention to detail with strong organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency with benefits administration systems, carrier portals, and CRM tools.

Education & Experience

• Bachelor's degree in a related field (or equivalent industry experience)
• Experience in employee benefits, health insurance brokerage, or benefits administration
• Life and Health insurance license (or ability to obtain, if required).

Pay Details:

The base compensation range for this position is $60,000 - $70,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

 

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

 

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (inclu