Customer Success & Logistics Analyst

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE TEAM

 The Voyager team at Anduril Industries is an engineering and design division with a vast experience in developing innovative computing and communications solutions for the network edge. The team specializes in integrating enterprise networking capabilities from global IT leaders with purpose-built hardware and software platforms designed to meet market demands for the most stringent of environmental requirements.  

We are seeking a Customer Success & Logistics Analyst to join our Customer Success team in Dublin. The Customer Success & Logistics Analyst is responsible for managing order delivery execution within Salesforce. This role ensures accurate scheduling, shipment coordination, intercompany visibility, and revenue tracking from an order creation through delivery.  The position acts as a liaison between Production, Logistics and Customer Service to ensure timely and accurate fulfilment and data accuracy. This role is ideal for someone with strong ERP experience with a keen interest in data analytics and strong attention detail ensuring speed and accuracy throughout the order fulfilment process.  

 

Key Responsibilities  

Order Scheduling & System Management 

• Follow up with Production to schedule deliveries for new orders in salesforce 

• Ensure accurate order status and delivery tracking in the system 

• Maintain data related to shipment dates, quantities, and delivery status 

Logistics Coordination 

• Work closely with our logistics teams in Dublin and Herndon on shipments both intercompany and to customers 

• Ensure delivery schedules are processed correctly in salesforce and aligned with target dates 

• Support resolution of shipment discrepancies and highlight delays 

• Maintain and update assets delivered 

Communication and Visibility – Intercompany 

• Provide clear visibility on delivery status including: 

• Revenue shipped 

• Open backlog 

• Delivery timelines 

• Attend meetings to proactively communicate regarding progress and risks 

• Periodic reporting on status and backlog 

• Act as backup for managing loan equipment inventory and process when required 

• Coordinate with internal teams and customers on loan equipment availability, returns and tracking.  

• Ensure and support system updates and documentation related to loans 

 

Required Skills 

• Strong working knowledge of Salesforce 

• Strong coordination, collaboration and communication skills 

• Attention to detail 

• Familiarity with intercompany process within complex organisations 

• Experience with reporting and planning tools, such as Power Query, SQL, Excel Pivot, and PowerBI. 

 

Required Qualifications  

• Bachelors Degree in supply chain, business or equivalent. 

• Strong analytical skills with expertise in mathematical formulas, KPI implementation, and