Director, Fraud Rules Analytics

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director for Fraud Strategy Analytics, you will be Accountable for driving USAA’s overall fraud strategy, policies, and analytic capabilities for fraud rules management. This role will collaborate with key stakeholders across the association, influencing outcomes in a complex, matrixed environment. This role will be an active participant in industry efforts to share and receive information, build industry partnerships and relations to formulate USAA’s global fraud strategies and policies to better protect USAA from current, evolving, and future fraud threats.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Develops and implements policies, processes, and procedures for fraud initiatives that align with the company’s overall fraud strategy, business objectives, and risk appetite.
• Leads a team within a single vertical (or area of focus) that is responsible for executing the fraud strategic plan that will result in both the short and long-term growth of the business.
• Develops and monitors progress of strategic plan for opportunities and adjusts to rapid changes in the environment.
• People Manager who leads and collaborates with team and other analytical leaders in a defined strategic area of focus within Financial Crimes to develop a comprehensive, actionable, strategic plan for self and direct reports.
• Monitors industry trends and emerging fraud risks, adapting the strategy accordingly to maintain a proactive stance.
• Effectively communicates and implements business strategy and aligns with the company's overall goals.
• Proactively anticipates and recognizes fraud trends and opportunities, develops solid solutions, and utilizes sound judgment to make viable operational business recommendations and decisions.
• Works within the construct of fraud case management and detection systems to ensure seamless execution of alert generation.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in financial crimes participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solutions.
• 3 years of direct team lead or management experience.
• Expert experience developing and implementing policies, processes, and procedures for fraud initiatives that drive overall fraud strategy and analytic capabilities.
• Comprehensive understanding of the end-to-end process of gathering business requirements and applying business rules to recommend technology solutions.
• Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.
• Extensive knowledge of bank laws and regulations related to money movement and /or payments, including but not limited to Reg E, Reg CC, UDAAP, FACTA, and Reg Z.
• Strong written and verbal communication skills.
• Extensive experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Over 5 years of experience designing and implementing fraud rules to ensure adequate user performance and customer experience
• Experience performing rules analysis identifying outlier trends, positively impacting rule accuracy percentages

Compensation range: The salary range for this position is: $164,780 - $296,610.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in t