Business Analyst

Job Description

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The NYPD strives to foster a safe and fair city by incorporating Neighborhood Policing into all facets of Department operations and solve the problems that create crime and disorder through an interdependent relationship between the people and its police, and by pioneering strategic innovation.

The Personnel Bureau's Business Process Improvement Unit plays a central role in enhancing the efficiency, effectiveness, and alignment of the Personnel Bureau's operations with the overall strategic objectives of the NYPD. By leveraging Lean Six Sigma, project management methodologies, and advanced technology, the BPI-PMO will ensure that HR services are optimized for the agency's needs, delivering measurable improvements in employee experience, retention, and overall organizational performance. Projects will include the streamlining of human resources projects, project management excellence, data-driven decision making, aligning HR efforts with organizational goals, change management, technology integration, and cross-departmental collaboration.

The NYPD is seeking a highly skilled and motivated Business Analyst to join the Personnel Bureau's Business Process Improvement Unit to support the Director in driving strategic business process improvements across the agency’s HR functions.

- Utilize a data-driven quality strategy known as DMAIC (Define, Measure, Analyze, Improve and Control) to improve business processes.
- Assist in defining operational issues, improvement activities, opportunities for improvement, project goals, and customer requirements.
- Measure business process performance by creating process maps to record all activities performed as part of a business process.
- Assess the ability of a business process to meet specifications.
- Analyze the frequency of operational problems or root causes.
- Conduct research to determine the root cause of operational issues by gathering feedback from operational users.
- Assist in improving process performance by addressing and eliminating the root causes.
- Control the improved process and future process performance by creating Standard Operating Procedures (SOPs) to document what is needed to keep an improved process at its current level.
- Utilize analytical tools (e.g. control charts) and procedures to monitor process behavior, discover issues in internal systems, and find solutions to operational issues.

WORK LOCATION:
1 Police Plaza

HOURS/ SHIFT:
Monday-Friday; 9:00 AM - 5:00 PM

ADDITIONAL INFORMATION
In compliance with federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The City of New York offers a comprehensive benefits package including health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

ADMINISTRATIVE STAFF ANALYST - 10026

Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.

2. A baccalaureate degree from an accredited colleg