Account Supervisor

ABOUT THE SHIPYARD

The Shipyard is a leading, independent agency that builds performance-driven brands audiences can’t help but love.

By applying modern mindsets to established models, we fuel brand and marketing decisions that are more courageous and more validated.

Our ability to align bold creativity with individual consumer motivations lets us do more than hope for brand love – we methodically engineer it throughout the consumer journey. That’s how we activate the synergistic power of brand building and performance marketing.

Engineering Brand Love through the courageous ambitions of our people and our clients.

The agency has significant momentum and is on a roll with new business. Our team continues to expand across four cities (Columbus, Newport Beach, Sacramento, and San Diego) and we’re still growing. Come join our team!

SUMMARY

We are looking for a smart, experienced, and motivated Account Supervisor to join our San Diego team.  

The Account Supervisor is responsible for overall agency service and activities on one or more client accounts. They provide strategic input, drive tactical planning, and supervise the client scope(s) of work and assigned account team, while building positive client relationships and fostering trust, respect and confidence. 

This is a hybrid work from home/office position (in-office attendance is required on Tuesdays & Thursdays) and the candidate must live near San Diego, CA.

At The Shipyard, we know that it's your unique talents, backgrounds, and perspectives that make you who you are, just like our team, who come from various career paths and experiences. We believe we can't be truly diverse without bringing your most authentic self to the agency.  

Studies show that people from marginalized communities may not always apply for positions if they don't meet every single requirement in a job posting. At The Shipyard, we encourage you to apply even if you don't meet all the requirements. We believe that your passion for what we stand for — our values and purpose — is just as important as meeting every checkbox. 

WHAT YOU’LL DO

You will activate, develop, implement and measure client bodies of work while being an integral contributor to the success of each client’s business.  

Business Leadership  

• Be immersed in the client’s business and continually cultivate category knowledge  
• Serve as a thought leader on the client’s business and category, working in partnership with Account Director and strategy team to apply ongoing diagnostics (e.g., track and apply trends, competitive, etc.) and deliver fresh fodder for ideas and agency points of view  
• Collaborate with Account Director on annual account planning for assigned account(s) 
• Contribute to annual/bi-annual client business reviews for assigned account(s) to continually align core team(s), preempt issues and advance new thinking 
• Build strategic ambidexterity: delivering today and leading tomorrow – align strategic efforts across all departments and execution groups to provide the client with a cohesive and measurably successful program of work today while simultaneously leading tomorrow  
• Support Account Director with onboarding new team members to client business for assigned account(s) 
• Provide Account Director with regular business health updates 
• Campaign reporting? Work with internal teams to provide campaign insights & optimizations  

Financial Management 

• Support Account Director on all aspects of financial management, including development of annual scopes of work and compensation proposals, contract amendments, client financials, annual client revenue forecasting, and client margins/profitability 
• Responsible for client billing and budget supervision ensuring timely and accurate client financial deliverables  
• Provide weekly client revenue forecast updates to Finance team  
• Partner with Account Director to actively identify white space opportunities for organic growth 
• Identify scope creep & escalate to Account Director 

Relationship Management  

• Be immersed in the client’s brand(s), business goals, opportunities, and challenges in order to serve as an indispensable extension of the client's team 
• Develop and nurture trusted advisor relationships externally with the client team, including key decision makers, directors and managers, and internally with the agency team across disciplines/departments 
• Be a role model on what it means to be a positive, proactive, and productive member of the Account Management team  
• Provide mentorship and guidance to Account Man