Raging Waters Los Angeles - Group Sales Assistant

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

We are currently looking for a:

 

Raging Waters Los Angeles - Group Sales Assistant

Roles & Responsibilities:

 

The Group Sales Assistant serves as the park’s primary Brand Ambassador to group clients during their visit. The coordinator will be responsible for the planning and execution of group sales events and visits at Raging Waters Los Angeles

Seasonal Position: Group Sales Assistant

The pay rate for this position is $18.00/hour

Tentative hire date: February/March 2025
 

Roles & Responsibilities:

· Respond to and resolve customer inquiries via phone, email and CRM platforms

· Perform various sales duties including prospecting new leads and developing group sales campaigns using e-mail, direct mail and cold calling

· Plan and execute large-scale events in the park including set up, event management and post-event duties

· Deliver tickets, check-in groups, serve as primary point of contact for groups and respond to guest service inquiries in person, on the phone and online

· Manage client database including information pertaining to sales leads, inquiries, lost business, and sales revenue

· Establish and cultivate internal relationships with park operations and leadership to ensure the relevance and success of group sales and events execution

· Participate in development of marketing and communication initiatives and campaigns

· Check-In and assist groups at ticket booths to ensure accuracy of admission and ticket pricing for group events

· Routinely greet guests at the front gate and provide guidance and assistance to enhance their experience

· Serve as a brand ambassador for partners, media, and guests

· Maintain composure and a high degree of professionalism when handling and/or responding to negative feedback

· Assist with planning and execution of large-scale special events

· All other duties as assigned by leadership

Education and Experience:

· Public Relations, Communications, Sales, or related major is desired; Equivalent work experience will also be considered

· 1+ year of related experience highly desired

· Previous amusement park, theme park, or waterpark experience a plus

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

· Must be at least 18 years of age to comply with California Child Labor Laws

· Ability to work flexible schedule, including evenings, weekends, and holidays

· Must have reliable transportation to and from your scheduled shift

· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

· Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

· Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers

· Must possess strong attention to detail and problem-solving abilities

· Ability to use office technology and equipment, such as PC, software, copier, and telephone

· Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

· Ability to remain seated for extended periods of time, while using a computer

· Ability to stand, walk, and remain on feet for long periods of time throughout the day

· Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

· Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions:

· This role will be primarily based in an office