Economic Assistance Case Worker - Nubian Square

The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Economic Assistance Case Worker. Our ideal candidate will determine initial and/or ongoing eligibility for transitional assistance programs including payments for funerals and final dispositions, and provide referrals to other state agencies, rest home providers and other sources as necessary.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

·       Assist eligible clients and applicants in completing applications for DTA benefits including but not limited to EAEDC, funeral and final disposition.

·       Process initial applications from the public, including rest homes and funeral homes, and determine the eligibility status for transitional assistance programs.

·       Conduct ongoing transitional assistance eligibility reviews for existing clients and modify and maintain up-to-date information.

·       Process case maintenance activities including but not limited to: Bay State CAP opt-out, third party income verification requests, SSI and MassHealth requests and referrals for medical assistance, and EBT card issuance.

·       Review applications for appropriate documentation and implement rest home rate adjustments.

·       Respond to income verification requests and complete special projects as necessary.

Required Qualifications

• Knowledge of the social and economic problems of the diverse client population.
• Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
• Ability to read, interpret and apply Federal, State and local social services programs, laws, statutes and regulations that affect eligibility for financial assistance.
• Knowledge of basic mathematics, interviewing techniques and the principals and correct usage of the English language involved in writing clear, concise, logical narratives.
• Ability to use interviewing skills to obtain pertinent information and maintain accurate records on information provided both orally or in writing.
• Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations.
• Ability to understand and apply knowledge of the principles, practices, and techniques of supervision to demonstrate ability to supervise in the absence of the unit supervisor.
• Ability to deal tactfully and establish and maintain harmonious working relationships.
• Ability to exercise sound judgment, including the exercise of discretion in handling confidential information.
• Ability to assess and prioritize tasks and demonstrate problem solving skills.

Preferred Qualifications

• Knowledge of continuing changes in laws, rules, regulations, programs, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
• Knowledge of ongoing modifications in the types and uses of agency forms.
• Skill in the demonstration of principles and practices acquired during training.