Customer Care Specialist (Spanish Speaking)

Want to help us help others? We’re hiring! 

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for our next Customer Care Specialist who is proficient in English & Spanish, to effectively resolve customer support requests & drive continuous improvement for the GoFundMe experience.

Candidates considered for this role will be located in the Chicago metropolitan area.

The Job…

• Making a difference by helping customers from all around the world, who are raising or giving money for various causes important to them, all through some of the most exciting & tough moments of their lives.
• Providing exceptional & human customer support via live messaging & email, with the potential to support phone calls, for a wide variety of complex support needs & escalations, including helping customers troubleshoot bank transfer verification, navigate sensitive social dynamics related to fundraising, & optimize their success through effective use of the GoFundMe product.
• Passionately championing customer feedback to improve the GoFundMe experience.
• Occasionally support the team with ad-hoc projects or tasks directly tied to the team’s vision & annual objectives. 
• Working in a dynamic environment, hybrid based, with a willingness to work from the office a few times a month

You…

• English fluent - Required Level 4 (Full Professional English) or above
• Spanish proficient - Required Level 4 (Full Professional Spanish) or above
• Metric & goal driven - You enjoy challenging yourself & holding yourself accountable to reaching targets! We set high standards so we can provide a human & effortless experience to our customers. 
• Customer centric - You care about the experience our customers have & understand the impact you have on their GoFundMe experience.
• Compassionate - You truly care about people & want to help them, using strong emotional intelligence to adjust your approach based on each customer’s situation.
• Adaptable - You enjoy being part of a growing organization. You thrive under new challenges & in an ever-evolving environment!
• Effective in communication - You are a strong communicator who is able to confidently use communication (written & verbal) as a tool to address our customers’ needs & work with teammates internally. 
• Tech-savvy - You are comfortable working in an online space, learning new tools quickly, & troubleshooting tech-issues in real time.
• Critical thinker & solution minded - You seek out potential challenges & trends, & productively propose solutions. Everyone owns the success of our team!
• Attentive to detial - Did you notice "detail" is misspelled?
• Resourceful - You take initiative to research independently, organize your resources effectively, & discover creative solutions to challenges you may encounter.
• Invested in personal growth - You have a growth mindset, stay hungry for feedback, & have a strong desire to learn.
• Team centered - You enjoy empowering others, celebrating their wins, & supporting others’ growth.
• Leadership prone - You proactively take initiative with the big picture in mind, & seek opportunities to drive your team forward in the everyday

Why you’ll love it here...

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy compet