Data Operations Specialist

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.

Your Role at impact.com:

Are you passionate about data, and transforming the opaque into strategic clarity? We’re on a mission to transform our Customer Engineering organization (global customer support, technical services, onboarding, and implementation teams) into a data-first team - real-time KPIs, robust analytics, and actionable insights at our fingertips. We need your data mastery and operational genius to drive this transformation from the ground up.

Join us to own, innovate, and strategically reshape our data operations, directly impacting the success of this global team.

• You'll be at the forefront of a major data-driven organizational transformation.
• Your work directly enhances team efficiency, strategic clarity, and operational excellence.
• You'll become a critical player influencing strategic decisions and future growth.

What You'll Do:

This role reports directly to the VP of Customer Engineering.

Essential Responsibilities

• Lead Transformation: Drive the vision for clean, compliant, and strategic data across Salesforce, Freshdesk, Jira, and in-house internal systems.
• Optimize Structure: Critically evaluate and enhance underlying data structures and processes.
• Ensure Data Integrity: Enforce rigorous data compliance standards, implement ongoing quality assurance practices, and own cleaning of historical data.
• Operationalize Insight: Establish standardized KPIs and performance metrics to empower decision-making.
• Strategic Collaboration: Partner closely with our Data Analytics team to ensure seamless integration and accurate insights.
• Empower Teams: Set up intuitive, actionable dashboards, automate existing manual reports, and champion adoption across the organization.
• Lead Cadence: Implement effective data review cycles, ensuring continuous alignment and visibility on performance and trends.

What You Have:

• 5+ years of experience in data operations, business operations, or related fields.
• Expertise in data compliance, data quality, and operational process improvement.
• Demonstrated success managing cross-functional data projects and initiatives.
• Fluency with modern data stacks (BigQuery, Looker, dbt, etc.).
• Demonstrated mastery of SQL and data querying
• Familiarity with ETL processes and data pipelines.
• Experience with data visualization tools (preference for Looker)

Preferred Qualifications

• Deeply analytical with exceptional skills in data operations and process optimization.
• A highly organized and driven project manager capable of driving consensus across multiple stakeholders.
• Experienced in managing data structures in Salesforce and preferably Freshdesk and Jira.
• Adept at turning complex data scenarios into clear, streamlined, and actionable outcomes.
• Ability to translate technical data structu