Learning & Development Consultant

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD!  This is our purpose.  Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS!  It’s that simple.  If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!  Apply today and be part of the ‘Bou Crew!

Position Overview: The Learning & Development Consultant is responsible for designing, delivering, and managing training programs that support the growth and development of retail field team members. This role ensures that team members have the skills, knowledge, and tools needed to excel in their roles and deliver exceptional guest experiences. By aligning training initiatives with business goals, the Learning & Development Consultant plays a critical role in driving engagement, performance, and career progression in a fast-paced retail environment. 

Core Responsibilities: 

Role-Based Training Development & Delivery 

• Design role-specific training programs that focus on operational excellence, guest service, and leadership development. 

• Develop engaging in-person and virtual training sessions to meet the needs of retail field team members to be delivered by store/regional/franchise leadership and New Store Opening teams. 

• Support the onboarding of new hires by implementing training plans that accelerate their readiness and integration into their roles. 

• Partner with field leadership to ensure consistent training delivery and alignment with operational goals. 

• Develop a transparent career progression framework for field roles, outlining potential advancement opportunities within the organization. Collaborate with field leaders to ensure team members understand the skills, experiences, and milestones needed to advance their careers, fostering engagement and long-term retention. 

Field / USR Learning & Development Planning 

• Collaborate with field, support center leadership, and international & domestic franchise partners to identify training needs and priorities for field teams.  

• Develop a long-term learning strategy for field team members and leaders, focusing on building skills for current roles while preparing them for future growth opportunities. 

• Develop leadership development initiatives to identify and prepare high-potential team members for advancement opportunities. 

• Communicate training schedules, updates, and expectations effectively to field teams and stakeholders. 

Continuous Improvement  

• Evaluate the effectiveness of training programs using feedback, assessments, and performance data, adjusting as needed. 

• Develop scalable training solutions to support business growth, including new store openings, new franchise partnerships, and organizational changes. 

• Implement consistent training standards across all locations to ensure alignment and quality. 

• Work with business partners to ensure that L&D projects are developed and deployed efficiently, effectively, and within the specified timeframe. 

• Leverage industry trends and best practices to continu