Client Operations Coordinator - Collaborative Audits

Company: Davey Resource Group, Inc.  
Locations: Richfield, OH  
Additional Locations: Remote 
Work Site: Remote   
Req ID: 220434 

Position Overview

The Client Operations Coordinator supports the Collaborative Audit team by serving as the primary liaison between utility and telecommunications clients, ensuring alignment and clear communication on joint use audit agreements. This role is responsible for transforming field-collected data into accurate, client-ready deliverables, coordinating client communications, and supporting billing and accounts receivable activities to ensure timely and accurate payment. This position plays a key role in maintaining strong client relationships while ensuring internal data, documentation, and financial processes are executed efficiently and accurately.

Job Duties

What You’ll Do: 

• Serve as a point of contact for utility and telecommunications clients related to Collaborative Audit projects

• Coordinate delivery of audit data packages and respond to client questions or requests

• Support clear, professional communication between clients and internal teams

• Review and organize field-collected utility pole audit data

• Compile and prepare client-ready data packages and documentation

• Ensure deliverables meet client requirements, timelines, and quality standards

• Coordinate billing activities related to completed audit work

• Track data and invoices and support follow-up with clients to ensure timely payment

• Partner with internal billing and accounting teams to resolve discrepancies

• Maintain organized records of client deliverables, client disputes, billing status, and communications

• Identify gaps or inefficiencies in data handoff, billing, or client processes

• Support continuous improvement efforts within the Collaborative Audit team

Qualifications

What We’re Seeking: 

• Demonstrates strong organizational skills and attention to detail in managing multiple priorities

• Experience and knowledge of the utility and/or telecommunications industry.

• Comfortable working with data, reports, and documentation

• Professional communication skills with both internal teams and external clients

• Ability to manage multiple priorities and deadlines

• Familiarity with billing or accounts receivable processes

• Experience in a client-facing coordination or operations role

Additional Information

What We Offer: * 

• Paid time off and paid holidays 
• Base salary + commission 
• Opportunities for advancement 
• All job specific equipment and safety gear provided 
• 401(k) retirement savings plan with a company match 
• Employee-owned company & discounted stock purchase options 
• Group Health Plan 
• Employee referral bonus program 
• Locations throughout US in major cities and desirable areas 
• Career Development Program supported by Industry Expert Safety Specialists & Skills Trainers 
• Scholarship Program for Children of Employees 
• Charitable matching gift program 

*all listed benefits available to eligible employees

Company Overview

Invest in your future. Join one of the largest employee-owned companies in the nation! Davey has a unique culture that focuses on exchanging ideas, community partnership, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.

Divisional Overview

​The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.

Utility Asset Management is a division of Davey Resource Group, Inc. (DRG), a Davey company. Davey has been employee-owned since 1979. Our engineering, field services, inspection, and construction teams help keep the world connected, supporting the infrastructure of our electric utility and communications partners. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental and utility infrastructure consulting for residential, ut