Courier Lead

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.  Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of more than 60,000 dedicated people – including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities – and Priority Health, a provider-sponsored health plan serving more than 1.2 million members.  Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.

GENERAL SUMMARY:

Assists Corewell Laboratory Manager and Supervisors with management of daily operations by involvement with personnel functions (e.g. route evaluation, etc.), scheduling and delegating work assignments, updating/revising courier policies/procedures, fleet maintenance and training programs.

ESSENTIAL DUTIES:

1. Assists with scheduling courier staff, dispatches and manages resources to insure proper route coverage to client facilities to support Corewell Laboratory’s growth and expansion; assigns and follows up on assignments of STAT and “auxiliary” pick-ups; coordinates services by available resources on a daily basis.

2. Investigates and follows up client complaints; provides hands on client services support.

3. Utilizes computer systems essential for day-to-day courier operations, i.e. Soft Express, Outlook.

4. Completes/teaches multiple courier routes and assignments spanning the entire Beaumont Laboratory Service Area.

5. Performs ISO and Laboratory compliance audits.

6. Performs route verifications, QA and TAT’s.

7. Completes post-route analysis to ensure that service was delivered accurately and timely.

8. Develops, updates and administers policies and procedures.

9. Assists Manager and Supervisors with projects required to support the continued growth and development of Corewell Laboratory.

10. Assists with fleet maintenance.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training:

· High School Diploma or equivalent required.

B. Work Experience:

· Minimum of 4 years courier/logistics experience required.

C. Certification, Licensure, Registration:

· Valid MI driver’s license required.

D. Other Qualifications:

· Excellent communication skills and positive, professional attitude at all times; ability to lift/maneuver heavy supply orders and/or quantities of cargo in and out of vehicles many times in a shift. Previous computer experience preferred (Windows).

BENEFITS:

Corewell Health offers a comprehensive benefits package to meet your financial, health and life-work balance goals.

• NEW On-demand pay program – powered by Payactiv
• Generous paid time off, holidays and flexible scheduling
• Our employees receive special discounts on a wide range of products and services
• Exceptional health, dental, vision and prescription drug insurance plans
• Relocation assistance
• Generous retirement savings, disability insurance, identify theft protection and even home and auto insurance
• Free onsite parking at all campuses

This is where extraordinary begins. Find out where it can take you and your career.  Apply Now!

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Royal Oak Hospit