Warranty & Quality Specialist- Europe

Responsibilities

Warranty Management: - Review, validate, and process warranty claims from service partners according to XPeng policy and technical guidelines. - Analyze warranty cost data, failure trends, and key performance indicators (KPIs) for continuous improvement. - Mantain and adapt warranty management trainings for service partners according to XPeng policy. - Conduct field audits and dealership visits as necessary. Field Quality Assurance: - Investigate recurring field issues using real-time vehicle data, diagnostic logs, and service reports. - Support root cause analysis and implement corrective/preventive actions. - Work with XPeng R&D, production, and software teams to provide feedback on product updates and over-the-air (OTA) issue resolution. - Conduct parts returns analysis as necessary. - Provide insights from field data to help improve hardware, software, and user experience in future model updates. Technical Collaboration: - Collaborate with XPeng’s technical support, engineering, and quality assurance teams in HQ and international markets. - Support rollout and feedback collection of service campaigns, recalls, and OTA updates.

Qualifications

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