Inside Sales Specialist - Technology and Communications

Your Next Career Opportunity

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

 

Job Summary

The Inside Sales Specialist is responsible for servicing customers in the specific product areas of Communications and Technology product and services and to support our Inside and Outside Sales teams on these products. This role will perform the following duties.

 

Essential Duties & Responsibilities

• Respond to requests from customers and salespersons on matters pertaining to the application of Communications and Technology materials and services components.
• Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
• Acquire, utilize and continuously develop personal technical knowledge of Communications and Technology materials and services products and assist customers and other company personnel.
• Assist customers in determining merchandise desired by being familiar with products sold by use, vendor, catalog and catalog number, reference materials, and special selling points.
• Establish or improve relationships with customers to better understand customer needs by phone and customer visits.
• Engage with customers by phone or in person to receive orders for products.
• Solicit sale of new or additional products.
• Compile lists of prospective customers for use as sales leads.
• Provide oral and written quotations or estimates of prices, terms, and delivery for standard or non-standard merchandise.
• Identify and utilize appropriate company and/or customer pricing systems when quoting or selling merchandise.
• Prepare cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner.  Follow up with any specific record-keeping requirements.
• Estimate date of delivery to customer based on knowledge of vendor lead-times.
• Review customer complaints concerning billing or products sold, assists in investigation and resolution.
• Prepare correspondence and report necessary for business transactions.
• Partner with Purchasing Department to review purchase orders, set inventory levels, and identify discontinued items and suitable replacement items.
• Coordinate with Pricing Group in preparation of product part number loading into ERP system.
• Contact vendors to expedite purchase orders and updates ship dates in ERP system.
• Assist with shipping, receiving, and cycle counting material as needed.
• Sell and promote branch and company-wide promotions.

 

Minimum Qualifications

• Ability to think creatively in order to provide insightful, exciting sales solutions for customers.
• Ability to collaborate and work as a team with individuals and groups across different internal departments and external customer/vendor dynamics to achieve results.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.

• Proficient in Microsoft Office Suite, such as Excel, Word, Teams, PowerPoint.

 

Preferred Qualifications

• Associate’s degree (A.A.) or equivalent from an accredited two-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience.

 

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, c