Assistant Manager, MobileService+ Operations

Job Description

MobileService+ is a door-to-door service, provided by the Dealer and supported by GM, that gives retail & fleet customers the convenience they expect. The MobileService+ program is designed to help dealerships keep and build their service business by providing new service options to the customer.

The Role

The MobileService+ Operations team is responsible for keeping the program running effectively as volume grows. This role drives day-to-day operational execution, dealer support, reporting, and cross-functional follow-through to improve program performance and maintain a strong dealer experience. The ideal candidate is organized, action-oriented, and comfortable managing multiple priorities in a fast-moving environment.

What You’ll Do

• Manage core MobileService+ operational workflows and recurring activities required to keep the program running effectively.

• Serve as a day-to-day point of contact for dealer and field support needs, including issue resolution, follow-up, and escalation management.

• Manage dealer-facing communications, including enrollment, training, launch-readiness, vehicle delivery, and follow-up messaging.

• Monitor shared support channels, respond to routine questions, and route unresolved issues to the right internal owners.

• Maintain recurring operational reporting, including enrollment updates, status tracking, activation summaries, and other program support reporting.

• Support activation and related program workflows tied to dealer onboarding and operational readiness.

• Partner with operations, field teams, systems, finance, and vendor contacts to resolve dealer issues and keep execution on track.

• Support dealer sustainment by documenting follow-ups, recapping meetings, reinforcing next steps, and helping scale best practices across the dealer network.

• Manage the Mobile Service upfit production process and associated follow-through needed to support launch execution.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in business or related field.
• 5+ years' experience in dealer operations, customer care, automotive service operations, or a related operational environment.

• Strong Excel and data-handling skills, with the ability to work independently in a fast-moving operational environment.

• Strong written and verbal communication skills, with the ability to work effectively across dealers, field partners, and internal stakeholders.

• Strong organizational skills and attention to detail, with the ability to manage multiple requests and follow-up actions at the same time.

• Experience with reporting, dashboards, or operational data tools.

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Experience supporting large-scale dealer or field operations programs.

• Experience identifying process gaps and improving operational workflows in a growing program environment.

• Familiarity with GM systems, reporting tools, and dealer support processes.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

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