Senior Analyst, Brand Analytics & Customer Research
HiltonAbout the role
Job Number:
COR015CK)Work Locations
: Hilton - Shared Services - McLean 7930 Jones Branch Drive McLean 22102***This role is based at our corporate office in McLean, VA***
This is your chance to be part of the next generation Strategy, Insights, and Analytics team of internal consultants to all teams across Hilton! The team ensures that Hilton's strategy and customer experience are informed by data and customer insights combining technical talent with industry expertise to guide progress towards Hilton's goals. As a Senior Analyst, Brand Analytics, you will support Hilton's Customers, Brands, and Revenue organizations, with special support for the executive leadership team. On the Brand Insights & Analytics team reporting to the Manager, Brand Analytics, you will partner across all brands and measure the impact of enterprise initiatives on brand performance.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Collaborate with Brand Management teams in evaluation of Management Company and Ownership Group performance.
- Support hotel quality programs by measuring the impact of on-property tests on commercial and experience metrics.
- Help brand leaders understand brand performance using quality, experience, and commercial success metrics.
How you will collaborate with others:
- Analyze enterprise data that informs decisions.
- Measure pilot outcomes.
- Incorporate the brand strategy into all analyses.
What deliverables you will take ownership of:
- Monthly KPI Placemat, which measures the progress of enterprise goals throughout the year and performance highlights
- Routine PowerPoint decks showcasing the success or failure of product quality initiatives.
- Project management of the Stay Experience Incentive program, and monthly governance report.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Three (3) years of professional work experience in Analytics or Fina
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