Automotive Support Assistant

This is a remote position.

Our client, a leading Land Rover specialist workshop in Brisbane, is seeking a Automotive Support Assistant. Known for tackling the most challenging Land Rover cases in Australia, they use cutting-edge equipment and work closely with local dealerships.

In this role, you’ll be the first point of contact for customers, managing calls, scheduling appointments, and assisting with parts interpreting and quotes. You’ll work closely with mechanics to identify needed components and keep customers updated on their vehicle’s progress.

Key Responsibilities

• Answer and manage customer calls, capturing key vehicle issue details
  

• Schedule appointments and update customers via MechanicDesk CRM
  

• Track job progress and notify customers for approvals or pickups
  

• Interpret mechanic reports to identify needed parts
  

• Prepare accurate service and parts quotes
  

• Handle peak call times and transfer complex inquiries to management
  

Requirements

• Solid knowledge of automotive systems and components
  

• Reception or customer service experience (automotive preferred)
  

• Interest in cars and automotive culture
  

• Ability to learn CRM and phone systems quickly
  

• Strong communication skills, especially with frustrated customers
  

• Willingness to learn parts interpreting and quoting
  

• Permanent work-from-home
  
• setup Immediate hiring