Associate DEWALT Experience Manager

Associate DEWALT Experience Manager

Towson, MD, United States

 
Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:  

As an Associate DEWALT Experience Manager, you’ll be part of our Global Tools & Storage team working as an Onsite employee. The Global Tools and Storage division seeks a dynamic and motivated Associate DEWALT Experience Manager to join our team in Towson, MD. In this role, you will play a crucial part in enhancing customer engagement through the planning and execution of events at our Customer Experience & Innovation Center. You will collaborate closely with the Director of DEWALT Experience to create memorable experiences that showcase our products and strengthen customer relationships. You’ll get to:  

• Event Planning & Coordination: Assist in the planning, organization, and execution of customer engagement events, workshops, and demonstrations internally and externally.
• Customer Engagement: Foster strong relationships with end users, customers and visitors, ensuring their needs and expectations are met during events. Gather feedback to continuously improve the DEWALT experience.
• Collaboration: Work closely with cross-functional teams, including brand, channel, sales, and product development, to align event strategies with overall business objectives.
• Logistics Management: Oversee event logistics, including venue setup, equipment management, and coordination of materials and resources needed for successful events.
• Content Development: Assist in the creation of engaging content and presentations that effectively communicate the DEWALT brand and product offerings.
• Apply Insights: Continuous learning of construction trends, applications, methods, and solutions with a focus on key trades for DEWALT and apply to event production plans
• Brand Advocacy: Act as a brand ambassador for DEWALT, promoting the brand’s values and mission during all customer interactions.
• Communication: As needed, lead R&D and tours of Customer Experience Center to both internal
• Activity Ownership:
  • Execution of event setup and teardown
  • Ensure NPD samples are onsite and to the latest designs available
  • Backup lead presenter
  • Construction application definition working with Product Management

The Person:  

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: 

• Bachelor’s degree in Marketing, Business Administration, Event Management, or a related field.
• 1-3 years of experience in event planning, customer engagement, or marketing, preferably within the tools or consumer goods industry.
• Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.
• Excellent communication and interpersonal skills, with ability to deliver formal presentations to customers and groups.
• Proficiency in Microsoft Office Suite and familiarity with event management software.
• Creative mindset with a passion for innovation and customer experience.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Experience and ability to do physical work complete setup and teardown of product demonstrations including use of power tools on a regular basis.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation