Principal Program Manager, Global Partners

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Location

This role is based Austin, Texas United States (Hybrid)

Role Overview

Cloudflare is seeking a dynamic and strategic Principal Program Manager to join our Global Partners team. This is a high-impact role responsible for the definition, integration, and evolution of our global "routes-to-revenue" within the Cloudflare Partner Program. Reporting to the VP of Global Partners, you will work in close partnership with our Global Partner leaders and Partner Strategy & Operations team to shape and execute our global partner strategy. You will be instrumental in designing the programmatic framework, paths, and specializations that empower our diverse partner ecosystem - including Global System Integrators (GSIs), Service Providers, Managed Security Service Providers (MSSPs), Tech Alliances, and Cloud, Hosting & Platform partners - to build, sell, and deliver value on the Cloudflare platform.

Key Responsibilities

• Strategic & Operational Alignment: Work in lockstep with the Partner Strategy & Operations team to define and execute the global partner strategy, including the roadmap for systems and tools, and oversee the implementation of key strategic initiatives.
• Global Program Strategy & Development: Collaborate with the Global Partner Program Experience team to define, build, and evolve the programmatic structure for global partner routes-to-revenue, creating clear paths and specialization frameworks that drive partner growth and profitability.
• Voice of the Partner Ecosystem: Serve as the central feedback hub for our global partner ecosystem, gathering, validating, and communicating requirements to the Global Partner Program and Partner Experience teams to enhance program policies, processes, and tools.
• Program Enablement & Advocacy: Act as the go-to global expert for all program-related matters. Lead and scale enablement activities for internal teams and partners, ensuring a deep understanding of program benefits, rules of engagement (ROE), and operational processes.
• Incentive Program Execution: Advocate for and champion all programmatic incentive programs. Ensure partners understand qualification criteria, successfully submit claims, and provide all required documentation for initiatives like Deal Registration (DR).
• Performance & Compliance Management: Track and report on key program metrics, including adoption, incentive utilization, compliance status, and partner engagement. Review and share compliance reports to ensure partners meet annual requirements.
• Cross-Functional Leadership: Work closely with Partner Strategy & Operations, Partner Marketing, Product & Platform, Legal, Enablement and Theater Partner Leadership to ensure global program standards are executed consistently. Proactively communicate system updates, process changes, and their impact on partners.
• Strategic Initiatives: Own and execute assigned global projects, such as developing partner sales initiatives, planning executive briefing sessions, project coordination, or leading global partner webinars to deliver relevant, high-value content.
• Risk & Opportunity Identification: Proactively identify risks, gaps, and opportunities in global program execution. Escalate issues with recommended solutions to ensure continuous improvement and alignment with our strategic goals.
• Partner Lifecycle Management: