Sr. Executive Communications Consultant

Department:

Communications & Brand Reputation

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Sr. Executive Communications Consultant, you'll provide senior-level counsel for a core set of Executives in support of the Company’s overarching narrative framework. This role will partner across Teams to develop Executive communication strategies that reinforce and support high-visibility Enterprise initiatives for internal and external audiences. You'll also own Executive lanes of large, cross-functional communication strategies, connecting Executive communications strategy to enterprise initiatives metrics and delivering measurable impact.

Additional Details 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 
 

Responsibilities

• Within defined corporate narratives and in partnership with senior Team Members, develop and contribute to clear pillars for a core set of Executives, positioning them internally and externally as trusted voices for Southwest. Ensure alignment between Executive messages and broader enterprise priorities.

• Collaborate with internal partners to identify opportunities to position a core group of Executives across internal, external, and stakeholder channels and shape robust, 360° platforms, connecting business priorities and enterprise goals to key audiences.

• Serve as trusted strategic communications advisor to a core group of Executives, providing strategic counsel and materials that reinforce the Company’s Purpose, Vision, and Values. (i.e. talking points, scripts, event prep, speeches, stump speech, etc.)

• Influence the Executive narrative and strategy within cross-functional communication plans for major Company events, announcements, and change initiatives.

• Assess and refine communication strategies through data, engagement metrics, and sentiment analysis to drive continuous improvement and business impact.

• Advise key Executives during moments of change or challenge, serving as co-lead on Executive crisis communication strategy and advising Executives on timing, tone, and message discipline.

• Mentor and provide guidance to junior Team Members and contribute to thought leadership and Team best practices.

• May perform other job duties as directed by Employee's Leaders.

Knowledge, Skills and Abilities

• Knowledge of Executive and Enterprise-level communications strategy

• Skilled in Microsoft Office and communication tools; familiarity with emerging digital communication platforms preferred

• Skilled in message development, verbal and written communications, storytelling, and presentations

• Ability to influence and advise senior Executives on communication strategies tied to organizational outcomes

• Ability to translate complex business topics into authentic, human-centered messaging

• Ability to exercise strategic judgment under pressure, especially during times of crisis or organizational change

Education

• Required: High School Diploma or GED

Experience

• Expert-level experience, expansive and far-reaching knowledge in:

  • Advising Senior Executives and shaping Executive communication strategies that align with business priorities

  • Playing a senior role in Enterprise communication efforts that drive measurable outcomes and reinforce Company reputation

  • Storytelling and message development skills that in