Business Development Director

We’re looking for an experienced Business Development Director to lead, shape and win some of the largest and most complex opportunities across the public sector. If you thrive in high value, strategic sales environments and enjoy building innovative, tech enabled solutions that genuinely improve citizen outcomes, this role offers the scope, challenge and impact you’re looking for.<p></p><p></p><p><b>Job title:</b></p>Business Development Director<p></p><p></p><p><b>Job Description:</b></p><p><b>This role is home-based requiring the flexibility to attend in-person meetings. </b></p><p></p><p>We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds</p><p></p><p><b><u>What you’ll be doing</u></b></p><ul><li>Ownership of a complex sales pipeline and driving opportunities from early engagement through to deal closure.</li><li>Delivering annual revenue targets across major public sector procurement pipelines.</li><li>Driving the shaping and pursuit of major opportunities aligned to Capita’s technology enabled BPO vision and core propositions.</li><li>Effective use of sales management tools and industry best practice sales and pursuit planning to drive sales performance and deliver Go to Market ambitions.</li><li>Applying standardised sales approaches to strengthen pursuit, qualification and bid planning.</li><li>Partnering closely with market Development, Win Centre and technology teams across Capita shape and sell compelling, client‑focused propositions.</li></ul><p></p><p><b><u>What we’re looking for</u></b></p><div><p><b><span>Essential</span></b></p><ul><li>A strong public sector business development background with <span>experience</span> <span>navigating</span> <span>procurement</span> <span>frameworks,</span> <span>complex</span> <span>stakeholder</span> <span>environments</span> <span>and</span> <span>governance</span> <span>structures.</span></li><li><span>Proven</span> <span>experience</span> <span>winning</span> <span>and</span> <span>leading</span> <span>complex,</span> <span>large-scale</span> <span>BPO</span> <span>and</span> <span>transformation</span> <span>opportunities</span> <span>within</span> <span>the</span> <span>public</span> <span>sector,</span> <span>including</span> <span>deals</span> <span>valued</span> <span>at</span> <span>£25m+.</span></li><li><span>Experience</span> <span>of</span> <span>selling</span> <span>across</span> <span>contact</span> <span>centres,</span> <span>citizen</span> <span>experience,</span> <span>digital</span> <span>transformation,</span> <span>case</span> <span>management,</span> <span>managed</span> <span>learning</span> <span>and</span> <span>training</span> <span>services,</span> <span>or</span> <span>broader</span> <span>business</span> <span>process</span> <span>outsourcing</span> <span>(BPO)</span> <span>solutions.</span></li><li><span>A</span> <span>passion</span> <span>for,</span> <span>and</span> <span>experience</span> <span>of,</span> <span>creating</span> <span>innovative</span> <span>customer</span> <span>solutions</span> <span>that</span> <span>embrace</span> <span>AI</span> <span>and</span> <span>digital</span> <span>transformation.</span></li><li><span>Experience</span> <span>designing</span> <span>and</span> <span>selling</span> <span>end-to-end</span> <span>solutions</span> <span>that</span> <span>align</span> <span>to</span> <span>client</span> <span>needs</span> <span>and</span> <span>strategic</span> <span>outcomes.</span></li><li><span>Demonstrable</span> <span>success</span> <span>working</span> <span>collaboratively</span> <span>with</span> <span>market</span> <span>development,</span> <span>bid</span> <span>and</span> <span>multi-disciplinary</span> <span>teams</span> <span>to</span> <span>develop</span> <span>compelling</span> <span>customer</span> <span>propositions.</span></li><li><span>A</span> <span>strategic,</span> <span>innovative</span> <span>and</span> <span>adaptable</span> <span>approach,</span> <span>with</span> <span>the</span> <span>ability</span> <span>to</span> <span>shape</span> <span>and</span> <span>refine</span> <span>propositions</span> <span>for</span> <span>individual</span> <span>client</span> <span>requirements.</span></li></ul><p></p><p><b><span>Desirable</span></b></p><ul><li><span>Knowledge</span> <span>of</span> <span>broader</span> <span>BPO-related</span> <span>solutions</span> <span>and</span> <span>service</span> <span>lines.</span></li><li><span>Experience</span> <span>operating</span> <span>across</span> <span>multiple</span> <span>public</span> <span>sector</span> <span>markets,</span> <span>including</span> <span>local</span> <span>government,</span> <span>central</span> <span>government,</span> <span>healthcare,</span> <span>justi