ServiceNow Developer

Recognized as one of Canada’s fastest-growing companies, Launchpad provides next-generation integration platform capabilities for connecting and managing enterprise automation and data integration. Headquartered in Vancouver, Canada, our operations span both North and South Americas, with a second headquarter located in Santiago, Chile.

In 2021, we were recognized as the winner of the BC Tech Associations Technology Impact Awards 'Company of The Year: Growth'. We recognize the global truth that today, every company is a tech company. To succeed, every company everywhere needs their data and workflows to be integrated and automated. That understanding gave us the confidence to compete with our sector's leading providers, win top-level contracts, and build a truly world-class list of clients that includes Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Bolt.com, Freedom House, and more.

Our vision is to bring people and technology together to work seamlessly to achieve extraordinary business outcomes and create more efficient societies. If this sounds like something you want to be part of, we’d love to hear from you.

Main Responsibilities:

• Working alongside the ServiceNow Principal Architect and Development Teams, you will be the primary developer responsible for the HRSD ServiceNow application. 
• Guiding the stakeholder to maximize the investment in ServiceNow by delivering out-of-the-box solutions to meet their business needs.

What you’ll do:

• Provides HRSD specific development within ServiceNow
• Develops program logic for new applications or analyzes and modifies logic in existing
• applications
• Designs, codes, tests, debugs, documents, implements and maintains ServiceNow software
• applications
• Analyzes requirements, and maintains, tests and integrates application components
• Ensures that system improvements are successfully implemented
• Handles incidents per published SLAs, ensures system stability by leading required maintenance schedule, and addresses system issues impacting SLAs
• Implement ServiceNow workflows that integrate with external web services
• Manage our HR team’s implementation of HRSD, ensuring that they adhere to out-of-box functionality rather than customizing the platform.
• Designs and develops a workflow framework that can be applied to many workflows, and continuing to seek new opportunities to improve our current manual processes
• Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
• Defines the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics
• Contributes to a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer term goals and objectives within HRSD
• Manages COEs, HR Services, Catalog, Portal, Knowledge Base, Assignment Rules, and misc. configurations within HRSD

 Experience & Skills:

• 3+ years’ experience developing on the ServiceNow platform
• ServiceNow Certified Systems Administration (CSA) certification
• HR Professional Suite Certification
• ServiceNow Certified Application Developer certification
• Experience in HTML, CSS, Javascript, AJAX
• Experience of one popular web framework - React, AngularJS
• Ability to develop web services such as Scripted REST APIs and Rest Messages
• Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc
• Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc
• Excellent communication skills

Desirable Skills:

• Experience utilizing the Agile/Scrum methodology to define and deliver development work
• Certified Implementation Specialist certification in one of the OOTB ServiceNow modules
• (ITSM, ITBM, ITOM, etc.)
• ServiceNow Service Portal micro-certifications
• ITIL V3 Foundation or above

Why work for Launchpad?

• 100% remote
• People first culture
• Excellent compensation in US Dollars
• Hardware setup for working from home
• Work with global teams and prominent brands based in North America, Europe, and Asia
• Training allowances
• Personal time off (PTO) for vacations, study leave, personal time, etc.
• ...and more!

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if