Network & Infrastructure Engineer

About Us

At Versa Networks, we're revolutionizing the way businesses connect, secure, and optimize their networks. Our mission is to secure anywhere, anytime access to anything. As a leader in Secure SD-WAN, SSE (Secure Service Edge), SASE (Secure Access Service Edge) and Next-generation Managed Services, we are empowering organizations across the globe to transform their IT infrastructure for the modern cloud era. Our innovative products enable enterprises to deliver a seamless, scalable, and secure digital experience, no matter where their users, devices, or applications are located. Founded by industry veterans and backed by premier venture capital firms, Versa is a market leader driving innovation and growth as it positions itself for a future IPO.

We believe in fostering a culture of innovation, collaboration, and customer success. Our team is comprised of passionate, forward-thinking professionals dedicated to driving the future of networking technology. We encourage creativity, offer opportunities for growth, and provide a dynamic environment where our people can thrive and make an impact.

At Versa Networks, we don’t just build products – we build relationships, elevate businesses, and shape the digital future. Join us and be part of a fast-paced, cutting-edge company that's making a real difference in how the world connects and communicates.

Job Summary

The Cloud Managed Services engineer will be responsible for providing end-to-end management as well as technical support to debug diverse complex networking problems reported by the customer on the Versa hosted platform/solution.

Responsibilities

• Helps customers to solve reported product and network problems of varied complexity.
• Replicate customer issues in the lab environment.
• Work with engineering team to replicate customer issues and test possible fixes.
• Work on problems of diverse scope across all solutions from Versa
• Incident/ticket lifecycle management
• Setting up infrastructure.
• Create knowledge articles.
• Ability to write bash/python scripts(optional)

Qualifications

• BS (MS Preferred) - Computer Science, Information Security/Technology or equivalent
• Routing - OSPF & BGP, MPLS, L3 VPN – expert level
• TCP/IP protocol suite, SFW, NGFWGood understanding of IPSec VPN/SSL-VPN/NAT/GRE.
• Hands-on experience in anti-virus software, intrusion detection, firewalls and content filtering
• Understanding of security logs, vulnerabilities , CVEs, threat map
• Experience in handling perimeter security, endpoint security , web and email security
• Working knowledge of Linux/Unix environment.
• Good understanding of virtualization, SaaS, IaaS and related technologies.
• Experience in managing, supporting, and deploying network infrastructures.
• Strong ability to diagnose server or network issues which will be complex in nature.
• Understanding of common information architecture frameworks.
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
• Good verbal and written communication skills, and ability to address conflict with others constructively.
• Ability to work in 24x7 rotational shifts.
• Commitment to customer delight is a must.
• Quality focused, result and goal-orientated person.
• Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment.
• Team player, can-do attitude and takes initiative.
• Ability to work independently as well as in a team (in a start-up environment).
• Good communication skills to work with cross-functional groups.
• Strong skills in large-scale software design and development.
• Excellent verbal and written communication skills.
• Excellent troubleshooting and problem-solving skills.
• 8+ years of hands-on experience in a similar role

• Additional Desired Skills:
  • Experience in configuration and troubleshooting networks and security appliances.
  • Experience in Threat Analysis and Security Incident handling
  • Certifications like CEH , GIAC (Global Information Assurance Certification) ,CCSP will be an added advantage.
  • SIEM (ArcSight , QRadar or any industry leading tools) administration for standard and Custom Log Source Onboarding of On-prem/Cloud
  • The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills.
  • Prior experience working in a TAC environment will be a plus.
  • Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Location: Santa Clara, CA
*Applica