R10086362 Customer Service Representative (Open)

Location:

Largo, FL (Retail Solutions) - Management

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for an Customer Service Representative in Largo, FL!

We are looking for you !

Recruiter:  Matt McCain / matt.mccain@airgas.com /  470-234-2065

• Monday thru Friday, daytime hours.

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer a 14-week paid child birth benefit to support growing families.

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start after just 30 days of employment

The Customer Support specialist is responsible for resolving  customer issues, concerns, escalations and inquiries. The support specialist  performs daily responsibilities via email & via phone to ensure that our customer needs are being taken care of with efficient and effective service and resolution.

•  Review and resolve assigned issues and inquiries

• Ensure mandatory Queue coverage

• Cancellations and Rejections

• Assist and Support EspriGas “TMG” customer request

• Ability to assist and manage department mailboxes 

• Serve as communicator between Customer Service and Key Accounts

• Ability to work with Airgas internal associates  across the organization

• Assist with overflow calls

• Rush Deliveries

• Assist with Non-Strategic Return Labels  

• Manage FTO’s

• Order Entry for Esprigas 

• Assist with problem solving for Esprigas 

• Assist with Escalations  

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Are you a MATCH?

To perform this job successfully within a timely manner with a sense of urgency for our customer needs. The requirements listed below are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good organizational and people skills.

• Accountability, assume responsibility for all actions and follow through to ensure you and your team complete tasks and assignments with attention to detail.  

• Professionalism, present yourself in person and on the telephone in a way that is refined, polished, courteous, controlled, warm and helpful. 

• Positive Attitude, wear a smile and conduct yourself with an upbeat demeanor, while demonstrating flexibility and approachability towards team members, customers and patients.

• Problem Solving, proactive in anticipating and preventing problems before they arise, and addressing them and taking ownership.     

• Responsiveness, respond promptly to the needs of our internal and external customers.

• Initiative, if a task needs to be done willing to provide above and beyond efforts.

• Stewardship protects and ensures the best interest for the company.

• Leadership, mentor to peers and fellow team members and new employees by exemplifying the characteristics of excellent customer service at all times.

• Compassion, caring and empathetic to feelings, thoughts and experiences of team members, customers without judgment.    

• Collaboration among team members and other departments on team building ideas, creation of processes, assisting others and  taking ownership.  

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, v