O&M Technical Account Manager

NextEra Energy Resources is one of America’s largest wholesale generators of electricity, leveraging all forms of energy across renewables, storage and nuclear. We offer customized energy solutions that drive economic growth, protect the environment, support communities, and help customers meet their energy needs. Ready to make a lasting impact? Join our innovative, world-class team today!
 

Position Specific Description

A leading residential clean energy solutions provider, EverBright provides a platform that designs, proposes, and finances solar and storage projects nationwide. EverBright combines finance and technology to give customers an all-in-one solution for powering their carbon-neutral homes. Our mission is to be the driving force in the decarbonization of our planet by delivering accurate solar designs, affordable and flexible financing options, and the best service possible.

 

As an O&M Technical Account Manager you will be responsible for managing our 3rd party O&M provider, solving complex problems, mitigating process gaps, improving operating performance, and working cross functionally with other business units across the EverBright organization.

 

Job Duties:

• Oversee the performance and O&M of residential PV assets

• Coordinate with service providers, installer partners, and account managers to optimize asset performance

• Respond to inquiries, troubleshoot technical problems and resolve issues efficiently

• Analyze monitoring and ticket data to identify issues and implement corrective actions

• Develop new processes and procedures for faster issue remediation

 

The ideal candidate will have:

• Strong understanding of Solar PV systems, components, and troubleshooting techniques

• Ability to analyze technical issues, identify root causes, and develop effective solutions

• A strong analytical and problem-solving mindset

• Excellent communication and interpersonal skills to effectively interact with clients and build strong relationships

• Experience in managing projects, coordinating tasks, and ensuring timely completion

• Passion for continuous improvement

 

Job Overview

Employees in this job plan, monitor and manage internal projects from initiation through completion. This role provides direction on projects to the department or project team members.

Job Duties & Responsibilities

• Plans, coordinates and completes large-scale or several medium or small, complex or long term project(s) within budgetary and scheduling guidelines
• Develops detailed work plans, schedules, project estimates, resource plans, and status reports
• Secures required resources and uses formal processes and tools to manage resources, budgets, risks and changes
• Conducts project meetings and is responsible for project tracking and analysis
• Identifies issues and challenges, measures and validates results, and implements solutions
• Provides information to internal and external clients on moderate to complex issues
• Creates and communicates presentation materials for report out and updates with various levels of internal and external stakeholders
• Conducts external research and stays abreast of new developments or innovative advancements pertaining to the project
• Provides coaching, leadership and direction to project team
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 4+ years

Preferred Qualifications

• Master's Degree
• Project Management Professional (PMP)

 

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

 

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Project Management
Organization:  NextEra Energy Project Management, LLC 
Relocation Provided:  Yes, if applicable

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. 

 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer