Sr. Manager, Business Operations

About us:Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.
Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. 
At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment:
⚖️ Measured: We make data-driven, truth-seeking decisions.💥 Impactful: We are fueled by achieving our mission and vision.🙏 Collaborative: We help each other be better and create a positive environment.📈 Hungry: We maintain a healthy growth mindset, seeking to overcome challenges with courage.😊 Joyful: We take joy in each other, our work, and the privilege of doing this work.
Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.

About the role:As the Sr. Manager of Business Operations at Foodsmart, you will be at the forefront of driving operational excellence and aligning cross-functional teams to execute against our most important and impactful company priorities. Reporting directly to the SVP of Operations and working closely with the Executive Team, you’ll tackle complex, business-critical challenges, such as diagnosing the root causes behind and creating action plans for sudden shifts in KPIs and surfacing operational bottlenecks that impact growth. You'll identify and drive solutions that improve how we operate at scale, from process refinement to performance measurement, all in service of our mission to make healthy food accessible to all. This role is ideal for someone who thrives at the intersection of strategy and execution—someone who can identify opportunities, build and operationalize processes, and influence outcomes across a diverse set of stakeholders. 

You will:

• Design, implement and improve core operational workflows to reduce friction and drive execution speed Lead cross-functional planning and execution to ensure company-wide alignment around strategic priorities (e.g., revenue and margin targets).
• Partner cross-functionally with teams including Analytics, Product, Marketing and Clinical Operations to transform insights into executable plans and embed them into daily operations. Identify and close performance gaps across departments, leveraging data and collaboration to drive improved efficiency, revenue growth, and EBITDA margin.
• Oversee and evolve key operational frameworks such as OKRs and cross-functional initiative tracking to promote alignment and accountability.
• Support the development and scaling of internal systems, tools, and processes that enable high-performing teams and long-term growth.
• Support strategic decision-marking through root-cause analysis and scenario planning.

You are:

• A systems thinker who can translate high-level vision into structured, repeatable processes
• Comfortable operating in ambiguity and bringing order to fast-moving, evolving environments
• Execution-driven and hand-on, able to roll up your sleeves to build, enforce and iterate
• A collaborative and influential partner who can work effectively across functions, levels, and perspectives
• Mission-driven and excited to contribute to a team making a meaningful impact in healthcare and nutrition

You have:

• 7+ years of experience in business operations, strategy & operations, or consulting, with experience building, scaling and owning operational systems and process frameworks
• Proven ability to