Quality Assurance & Operations Associate Process Manager for Paid Search Engine Marketing

Quality Assurance & Operations Associate Process Manager for Paid Search Engine Marketing

Capital One is looking for an Associate Process Manager to conduct quality assurance and maintain documentation for Paid Search Engine Marketing advertising channels including Google and Microsoft. This role will support a team of digital marketers focused on driving credit card acquisitions. The primary responsibilities will be verifying that campaigns and ads have been implemented accurately by associates on the team, documenting key project artifacts, and maintaining reference materials. The right candidate will have strong attention to detail, be comfortable with spreadsheets and able to learn new platforms quickly.

General Responsibilities: 

• Support the media strategy & operations team by reviewing project documents for consistency, technical accuracy, and completeness of details

• Conduct quality assurance reviews of advertising platforms to ensure accuracy of execution after changes have been made by the ad operations team

• Manage the team’s filing system (Google Drive) archiving all project documents and approvals to meet audit requirements

• Recommend & document naming conventions to manage projects effectively  

• Serve as the process subject matter expert for the team maintaining a playbook outlining team practices

• Identify areas that could benefit from process improvements

• Maintain reference materials including a project tracker & index of advertisements

• Communicate across a team of high performers to understand workload and timelines for multiple projects and communicate support availability

• Demonstrate a solid understanding of performance marketing, conversions, and online customer acquisition

• Comfortable working with large data sets in Excel and Google Sheets, and familiarity with common performance marketing metrics

• Complete administrative tasks to support the team as needed

• Participate in training to support other marketing channels

Basic Qualifications: 

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in Paid Search Engine Marketing 

• At least 1 year of experience planning and implementing SEM strategies utilizing Google and Microsoft Ad platforms

• At least 2 years of experience with Microsoft Excel or Google Sheets

• At least 1 year of experience in project or process management

Preferred Qualifications: 

• Bachelor’s Degree or Military Experience

• At least 3 years of experience in Paid Search Engine Marketing 

• Experience in other performance marketing channels such as Display, Social, Online Video, etc.

• At least 2 years of experience in project management

• At least 1 year of experience using Skai or SA360 platforms

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

 

 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $71,200 - $81,300 for Process Manager

 

Richmond, VA: $64,700 - $73,900 for Process Manager

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of he