Lead Attended Donation Center Attendant

PURPOSE:

• Oversee day to day operation of Attended Donation Center, while accepting donations from the public and processing donations.
• Give guidance and instruction to other Processors as directed by Store Manager/Assistant Manager.
• Price, ticket and coordinate processing of clothing/wares to maintain adequate production quotas, maintain the flow of goods based on volume of donations.
• Operate forklift competently and safely. 
• Monitor Production, quality and pricing of processing. 

ESSENTIAL FUNCTIONS:

• Oversee Donation Center and Attendants.
• Accept donations from the general public.
• Treat all donors and all donations with respect.
• Assist every donor in the unloading of donated items from donor’s vehicles.
• Offer every donor a donation tax receipt and sign all receipts acknowledging acceptance of donations.
• Thank every donor for their donation.
• Dress appropriately in accordance with Goodwill dress code.
• Understanding of and commitment to the Goodwill Mission.
• Demonstrate effective communication of the Goodwill Mission to donor either verbally or through Mission related literature or messaging.
• Maintains interior and exterior of the ADC assuring cleanliness, neatness, and orderliness throughout the day.
• Maintain safe conditions for donors and staff and perform proper fire safety procedures. Promptly report any accidents/incidents and unsafe conditions to supervisor.
• In the winter, assure that donor access is kept clear of snow and ice.
• Store donations in such a way that all available ADC/trailer space is utilized, while stacking in a safe and orderly manner. All loose donations must be packed into bags or boxes.
• All donations left outside in the off hours should be immediately placed inside.
• Work at a pace which insures no backup or overflow of donations to exterior of ADC.
• Maintain accurate record of total daily donors.
• Assist in the loading and unloading of Goodwill trucks.
• Cross train in other areas as needed.
• Attendants will have the right with discretion, to politely refuse any donation that does not meet Goodwill’s standards, i.e. furniture, large appliances such as refrigerators, freezers, stoves, washers and dryers.
• Supply product for production.
• Price and ticket product, separate, package, and inventory wares, and supply processed shoes to assure production quotas and deadlines are met.
• Quality and material control.
• Must be able to work with people with all abilities.
• Recognize use, style, value, saleable, salvage, trash and seasonal.
• Maintain quota based on volume of donations.
• Price and tag/ticket merchandise.
• Bag and/or box salvage merchandise (shoes, books, belts, etc.)
• Mark everything that will leave the building CLEARLY.
• Direct obvious tras