About the role
<p><strong>About DataCamp</strong></p> <p>DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over<strong> 17 million learners</strong> and<strong> 6,000+ companies</strong>, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage.</p> <p><strong>About the role</strong></p> <p>DataCamp runs a deliberately small IT team. We extend our capacity through automation and AI — not headcount. This role is the execution engine of that model: you will own day-to-day IT operations while actively using and improving the AI and automation layer that keeps a 220-person global company running.</p> <p>You will be the primary point of contact for internal IT support across all offices and time zones, own the onboarding and offboarding automation stack, maintain compliance evidence for ISO 27001 and SOC 2, and help evaluate and roll out new (AI) tools at DataCamp and support its company-wide Claude and MCP deployment.</p> <p><strong>About you - current version</strong></p> <p>At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets—you aim to understand the "why" behind our goals and take ownership to drive the business forward. You’re a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply!</p> <p><strong>Responsibilities</strong></p> <p><strong>IT Operations</strong></p> <ul> <li>Manage the IT helpdesk queue — resolve, close, or escalate with clear ownership; no tickets left hanging</li> <li>Run onboarding and offboarding end-to-end: Jamf provisioning, Okta access, app assignments, hardware setup</li> <li>Administer macOS fleet via Jamf Pro — device enrollment, policy deployment, Jamf Connect, software management</li> <li>Manage Okta: user lifecycle, MFA, end user troubleshooting</li> <li>Own Google Workspace and Microsoft 365 admin: mailboxes, groups, aliases, shared drives, licensing</li> <li>Track hardware logistics with office manager — device orders, shipments, MDM enrollment status</li> <li>Maintain accurate asset management records and keep endpoint s