Customer Service Representative, Overnight

James Allen is the fastest growing online retailer of diamond engagement rings and our 24/7 Customer Service Center happens to be right here in Frederick, MD. Providing a virtual diamond shopping experience that rivals a storefront, our associates use phones, email, live chat and text messaging to help customers select and purchase the perfect engagement ring or piece of fine jewelry.

No previous jewelry related work history? That’s okay, as we provide extensive, paid training to make you an expert in all the products and services we sell - as well as ongoing training to assist in the growth and development of your career with our company and beyond.

As a Customer Service Representative with James Allen, you will become a Diamond & Jewelry Consultant able to assist customers with a variety of inquiries and situations. As a member of our Overnight Shift, you will work primarily overnight hours and be available to customers contacting us during these times.

Responsibilities

● Develop a well-rounded knowledge of James Allen.com and its offerings

● Provide customer support via in-bound customer calls, email, live chat, and consultative interactions

● Educate customers on diamonds, gemstones, and jewelry; ensuring that the customer receives the information that best fits

their needs

● Build relationships with each our customer and provide world class service- celebrating life's special events

● Proactively manage customer expectations; ensure resolutions to unforeseen issues exceed customer expectations on all

levels

● Work as a team to monitor and handle incoming phone calls and chats from customers to ensure efficiency with answer

times

● Accurately enter customers information and process orders efficiently; strong attention to detail is imperative

Requirements

●  Previous retail sales and customer service experience

●  Flexibility to work third shift (overnight) hours, including weekends, and holidays in office at our Frederick, MD customer

service center.

●  Ability to maintain excellent attendance and punctuality standards. Weekends required

●  Ability to work in a fast paced environment and maintain excellence in listening, written, and verbal communications

●  Ability to complete 8 weeks of in office training during regular work hours (Monday - Friday 9am-6pm).

Benefits

At James Allen, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:

• Paid time off
• Medical, Dental, Vision and Prescription Insurance
• 401(k) Retirement Plan with company match
• Flexible spending account
• Health savings account
• Tuition Reimbursement
• Employee discount
• Parental leave
• Life insurance
  
  

Hourly pay: $17.00-$18.00. Final pay rate shall be determined and is based on experience and qualifications.

At this time, James Allen will not sponsor a new applicant for employment authorization for this position.

Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1